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| Spa Spotlight |  |  |
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- Business incubators focuses on wellness
New York-based WellTech Funding has launched two startups through its business incubation program focusing on consumer wellness, and it's looking for more. "The most competitive candidates will be tackling an untapped market opportunity -- or unsolved problem -- within the expansive wellness market, and will be led by hard-working, passionate founders and teams," according to WellTech. MobiHealthNews.com
(3/26)     
- Ohio spa's opening is a dream come true for salon owner
Lotus Spa & Salon owner Melissa Bloom said the opening of her business in Jackson Township, Ohio, is the culmination of a dream that kept her going through financial and health struggles. Bloom, who underwent treatment for cancer during the time she was establishing Lotus, said her story has inspired clients and helped create a family-like atmosphere at the spa. The Suburbanite (Akron, Ohio)
(3/30)
| Retail Rundown | | |
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- Making spa-retail brand partnerships succeed
Spas that want to succeed in partnership with skin-care-products producers should consider which brand would be a good partner and whether the company will distribute exclusively through one facility, writes JuE Wong, CEO of the health and beauty brands under the Astral Brands umbrella. If the brand isn't going to be exclusive to the spa, the spa owner can still negotiate deals that will keep its clients loyal to both the spa and the product line, Wong writes. Skin Inc. magazine
(3/2012)
| Hospitality Trends | | |
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- Hotels are updating their lobbies into gadget-friendly common spaces
Hotel lobbies around the world are undergoing a transformation from sterile and useless spaces into comfortable common areas where guests can meet people while using their mobile devices, this feature says. "I was in Berlin two weeks ago for a conference and everyone was sitting around the lobby of the hotel, working on iPads and iPhones and computers," recalls Joseph McInerney, CEO of AH&LA. Some hotels are completing the laid-back atmosphere at the lobby by offering drinks and light snack options. Los Angeles Times (tiered subscription model)
(3/29)
| Business Best Practices | | |
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- Ensuring you're an entrepreneur with integrity
Entrepreneurs can develop a reputation for integrity by creating and abiding by a strong moral code, treating everyone with respect and maintaining the trust of others, writes Martin Zwilling, CEO of Startup Professionals. Zwilling's other advice: Be honest to a fault, admit to mistakes and honor all commitments, he advises. Startup Professionals Musings blog
(3/31)
- Step up your small-talk skills to boost your business
Even if small talk isn't your favorite thing, you would be foolish not to participate in it, Brett Nelson writes. "Small talk can lead to a host of outcomes, from a merely pleasant exchange to the signing of multimillion-dollar business deal." Small talk can also brighten your mood and is essential for completing a number of tasks, including finding a job and closing a deal, he explains. Forbes
(3/30)
| Customer Service | | |
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- San Jose spa owner: Customer service is first
Carrie Griffin, owner of Slice of Heaven Spa in San Jose, Calif., says that while skin care and massage may be the treatments clients sign up for, what her business really sells is customer service. "Growing at a steady pace is a good thing; you can refine how you operate, and you are apt to make fewer mistakes," Griffin says. Skin Inc. magazine
(3/2012)
- Making your customers loyal over the long haul
Customer loyalty is a long-term effort, requiring rewards for the customer and constant focus for the business, writes Ephraim Cohen, EVP of Technology & Digital Content at MWW Group. Cohen spoke to experts in the customer service field and gleaned several tips to building customer loyalty. Among them: Secret shop your own business to learn how employees treat customers, and remember that customers want to tell stories, to share their experiences with your company -- so involve them in shaping your service policies. The Business Insider
(4/1)
| Finance and Economics | | |
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| Water Cooler | | |
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- Top April Fools' Day pranks
April 1 is a time for pulling pranks, and some businesses like to get in on the act. Memorable pranks include a BBC video about flying penguins and a Google translation tool for animals. The Business Insider
(4/1)
| ISPA Info | | |
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Here's your chance to
win a new iPad
The deadline for the ISPA 2012 U.S. Industry Study survey has been extended. If you are with a spa located in the United States, complete the survey by April 15 and be entered to win a new Apple iPad or one of two ISPA Conference & Expo registrations! Don't miss your chance to win and have your spa be counted.
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