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January 16, 2013
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News for emergency communications and response professionals

  Making the Call 
  • N.C. county opens 9-1-1 center with room to grow
    The new Guilford Metro 9-1-1 center in Greensboro, N.C., has more than double the space of its old facility to allow for more dispatchers, and miles of new cable linked to updated technology such as automatic call distribution tools aimed at shortening response times. "It’s going to dramatically change the way we do business," director Wesley Reid said of the new center. The News & Record (Greensboro, N.C.) (1/7) LinkedInFacebookTwitterEmail this Story
  • Lost tourists calling 9-1-1 pose challenge for Colo. dispatchers
    Emergency response officials in Summit County, Colo., say a significant percentage of 9-1-1 callers are lost tourists who are unable to give dispatchers much information about where they are located. Cell technology doesn't always allow dispatchers to pinpoint precise locations, but officials hope to educate visitors about staying aware of their surroundings so dispatchers can help them as quickly as possible. KUSA-TV (Denver) (1/10) LinkedInFacebookTwitterEmail this Story
  • Other News
  Policy Pulse 
  • FCC aims to strengthen 9-1-1 reliability with new provisions
    U.S. telecom companies may soon be required to prepare for natural disasters by developing contingency plans for power outages that include access to backup power. The Federal Communications Commission proposal is a response to storm-related 9-1-1 service outages last summer. “These failures are unacceptable and the FCC will do whatever is necessary to ensure the reliability of 911,” Chairman Julius Genachowski said in a statement. Broadcasting & Cable (1/10), Bloomberg Businessweek (1/10) LinkedInFacebookTwitterEmail this Story
  • FCC report voices concern over Verizon's response to outages: Verizon Communications received some sharp criticism in a Federal Communications Commission report over what the agency describes as inadequate responses to demands that it urgently improve its 9-1-1 service in the Washington, D.C., area. The issue stems from widespread outages during June's derecho storm. The Washington Post (1/10) LinkedInFacebookTwitterEmail this Story
  • Other News
  Innovation Insights 
  • Design expert works to create safer firefighting gear
    Cornell University assistant professor Huiju Park and his students are studying ways of keeping firefighters safer by creating less restrictive clothing and footwear that allow for better range of motion. Park says rigid apparel can seriously compromise safety. For the first part of his study, his team used 3D motion capture technology to analyze the movements of 12 firefighters, evaluating range of motion with and without their gear. Press & Sun-Bulletin (Binghamton, N.Y.) (1/13) LinkedInFacebookTwitterEmail this Story
  • Rapidly changing 9-1-1 offers big business opportunity
    Companies see serious potential in developing 9-1-1 technologies that bring voice, text and photo capabilities to the public and first responders. TeleCommunication Systems is one company investing in technology development, forming a cloud infrastructure that single counties and small jurisdictions can use to access features such as a browser that dispatchers launch on a secure channel to pick up 9-1-1 texts. Washington Technology (1/11) LinkedInFacebookTwitterEmail this Story
  NENA News 
  • 9-1-1 Goes to Washington registration and housing now open!
    9-1-1 Goes to Washington (March 17-20 in Washington, DC) brings together hundreds of 9-1-1 professionals from around the country with policy leaders in our nation's capital to explore and discuss today's most pressing 9-1-1 and emergency communications issues. 9-1-1 Goes to Washington is the only event where you can learn about the policy challenges facing public safety and take immediate action to address them through dialog with your elected and appointed officials. Register online and make your housing reservation, too. Visit the 9-1-1 GTW webpage for additional information. LinkedInFacebookTwitterEmail this Story
  • FCC seeks comment on state collection and distribution of 9-1-1 and E9-1-1 fees and charges
    COMMENTS DUE: Feb. 13, 2013

    REPLY COMMENTS DUE: March 15, 2013

    The Federal Communications Commission today released to the public its fourth annual Report to Congress on State Collection and Distribution of 911 and Enhanced 911 Fees and Charges (911 Fee Report). The Commission submits this report to Congress annually pursuant to requirements imposed by the New and Emerging Technologies 911 Improvement Act of 2008 (NET 911 Act), including the requirement that the Commission report whether 911 fees and charges collected by the states, the District of Columbia, U.S. territories, and Indian territories (states and other reporting entities) are being used for any purpose other than to support 911 and Enhanced 911 (E911) services.

    For the first time this year, the Commission formally solicits public comment about the 911 Fee Report, and the information provided to the Commission by states and other reporting entities. Learn more from NENA and view the report.

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Not in the clamor of the crowded street, not in the shouts and plaudits of the throng, but in ourselves, are triumph and defeat."
--Henry Wadsworth Longfellow,
American poet and educator

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