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March 12, 2013
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News for luxury hospitality professionals

Special Report, Part 1: The Hotel Guest Experience
The customer experience at hotels continues to evolve as needs change in the hospitality industry. Hotels should focus on the emotional experience of visitors, and not just the physical experience, to make each stay memorable and increase brand loyalty.

Some hotel spas, for example, focus on indulgence, but also guest wellness. Hotel spas are shifting some focus from indulgent treatments to ones that have health and medical benefits such as information from on-site nutritionists. More hotels also are offering medical-based services to treat guests holistically. Some spas are not huge moneymakers, but four- and five-star hotels are expected to have them. Read more here from

Part 2 of this special report will appear in your inbox on Thursday, March 14.

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  Guest Experience 
  • Authenticity brings luxury to resorts in Hawaii
    Hawaii has plenty of five-star luxury hotels, so travelers should take note on what differentiates them, this feature says. Mauna Kea Beach Hotel has a stunning beach that's popular for snorkeling, while the Fairmont Kea Lani lets guests paddle in a modern Hawaiian canoe. Travel Weekly (2/25) LinkedInFacebookTwitterEmail this Story
  • Luxury day spa De La Mer debuts in Dubai, UAE
    A spa just for females, De La Mer, has opened in Dubai, United Arab Emirates, offering hydrotherapy, hairstyling, nail services and massage. The 5,000-square-foot spa, a family-run business, also offers a gym and space for booking parties and other gatherings. (3/7) LinkedInFacebookTwitterEmail this Story
Build Guest Loyalty and Gain Repeat Visitors with Access to via an easy link on your property's website enables you to provide your guests With updated around the clock news. Or you can provide your guests redemption code cards upon check-in to give them the added benefit of accessing WSJ Digital Plus both on and off premises. View the video and get started today.
  Hospitality Technology 
  • Checking in? Come right this way, to the kiosk
    Front desks are so yesterday, at least in some hotels. The new Moxy Hotel from Marriott and Ikea will have a self-service machine for guests to check in, check out and receive keys. This writer asks if guests want self-service hotels or if they prefer for a human to handle front-desk tasks. HotelChatter (3/6) LinkedInFacebookTwitterEmail this Story
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  Luxury Hotel News 
  • Take a swing at these resorts in Bermuda
    Many hotels in Bermuda pay homage to the country's longstanding roots in the sport of tennis by offering lessons, designated court time, mixed doubles play, and "find a partner" programs. Elbow Beach boasts five plexi-pave tennis courts, three of which are lit so players can hit the court at night. The Fairmont Southampton hotel's six courts are located next to the private beach, with three lit for play during cool nights. Luxury Travel Magazine online (3/6) LinkedInFacebookTwitterEmail this Story
  • Renaissance in Washington, D.C., debuts $30M renovation
    Sunstone Hotel Investors poured $30 million into renovations at the Renaissance in Washington, D.C., which is debuting its new look. In addition to spalike guestroom bathrooms, an in-room iPod docking station, Aveda spa products, and 40-inch HDTV, the hotel brought a new concept to the lobby. Breaking Travel News (2/25) LinkedInFacebookTwitterEmail this Story
  • Cruise ships bring in hotel traffic
    Cities around the globe have had positive and negative experiences bringing cruise ships to town. Hotels, however, usually try to capitalize on all the extra traffic that ships can bring. HotelChatter (3/8) LinkedInFacebookTwitterEmail this Story
  • Other News
  Spotlight on Trends 
  • A loo with a view
    Why should a stunning hotel-room view come from the room itself? These hotel bathrooms offer awe-inspiring views -- plus first-class finishes, this feature says. More than two-thirds of the rooms at the InterContinental Hong Kong have views of the harbor, while the ONE Bal Harbour in Florida has great views of the ocean. (3/8) LinkedInFacebookTwitterEmail this Story
  • Not your average luxury-hotel bars
    Hotel bars are raising the bar by offering cocktails made from hard-to-find liquors and fresh ingredients, as well as small dishes served alongside drinks. Other trends that bar-goers will find include specialty ice, more non-alcoholic choices and farm-to-table drinks. USA Today/Hotel Check-in blog (2/22) LinkedInFacebookTwitterEmail this Story
  • Washington, D.C., hotels go green to entice travelers
    A Starwood Element hotel is planned for Washington, D.C.'s, Southwest waterfront, and it will feature eco-friendly appliances in a LEED-certified building. Other hotels in the district are deploying sustainability measures as a way to save money and go green in an effort to attract clientele. Kimpton offers its EarthCare Program, which uses energy-efficient appliances and eco-friendly cleaning products. The Washington Post/Capital Business (3/10) LinkedInFacebookTwitterEmail this Story

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