Reading this on a mobile device? Try our optimized mobile version here: http://r.smartbrief.com/resp/eidQCfbwoceZlWhRnjhR

January 23, 2013News for travel agents

  Business and Industry Watch 
  • Azamara adds European voyages to 2013 schedule
    Azamara Club Cruises will be sending the Azamara Journey and the Azamara Quest to Europe this year for a series of voyages that include alcohol and evening events. Port calls include Ibiza, Spain; Sochi, Russia; and Cassis, France. TravelPulse (1/22) LinkedInFacebookTwitterEmail this Story
  • Ritz-Carlton in NYC creates dream wedding package
    The Ritz-Carlton New York, Battery Park's, "Love is Priceless" package starts with a helicopter trip to the hotel, ground transportation in a Maybach, the rehearsal dinner held on the Atlantica by The Bateau private yacht, Liberty Suite accommodations and a honeymoon stay at any Ritz-Carlton property. Other perks include a bridal-party luncheon, a cocktail reception and a plane fly-by with a personalized banner for the couple during the reception. Luxury Daily (1/22) LinkedInFacebookTwitterEmail this Story
  • Other News
  Trends and Technology 
  • Cruise lines are homing in on booming family market
    More cruise lines are expanding their child-friendly amenities in response to an increase in the family-cruise segment, this feature says. Offerings include meet-ups with DreamWorks characters on some Royal Caribbean International ships, Norwegian Cruise Line's Splash Academy program, and family game activities aboard Carnival Cruise Lines ships. TravelMarketReport.com (1/21) LinkedInFacebookTwitterEmail this Story
  • Digital detoxing and other 2013 wellness trends
    Wellness Tourism Worldwide has named its top 10 wellness travel trends for the new year, and digital detoxification made the list. Hotels either hold devices in a safe location for guests who want to unplug, or market technology-free trips. In addition to spas and gyms, luxury hotels are appealing to guests with measures to alleviate jet lag, improve sleep, humidify the air, and more. HotelsMag.com (free registration) (1/21) LinkedInFacebookTwitterEmail this Story
  • Airport restaurants give travelers a reason to arrive early
    Travelers at New York's LaGuardia Airport are lingering longer at new restaurants outfitted with iPads that let guests order a meal, check their e-mail and have reading material delivered from the nearby newsstand. Airport restaurant company OTG paid $50 million to remodel two of the airport's Delta terminals, where it's now the exclusive concessionaire overseeing two dozen restaurants, cafes and bars. The New York Times (tiered subscription model) (1/21) LinkedInFacebookTwitterEmail this Story
  • Other News
  Consumer Travel News 
  • Washington, D.C., offers several flavors of local life
    In Washington, D.C., stepping away from the landmark-filled tourist trail offers the chance to experience the capital's varied neighborhoods and their unique charms, this feature says. The culinary experiments in the H Street corridor's restaurants offer an exciting dining experience for visitors. The U Street corridor offers a hip music scene with live band performances on most nights. USA Today (1/19) LinkedInFacebookTwitterEmail this Story
  Regulatory and Legislative 
  • FAA group launches study of personal electronic devices
    A Federal Aviation Administration group has started a six-month-long study of personal electronic devices, this feature says. The group is examining the FAA's in-flight ban on use of the devices. "The group's goal is to help operators decide if they can allow more widespread use of electronic devices in today's aircraft and make sure tomorrow's aircraft designs are protected from interference," the FAA said in a statement. Air Transport World (1/21) LinkedInFacebookTwitterEmail this Story
  Best Practices 
 
  • Column: Keeping up with the numbers improves business
    Like in sports, a firm grasp of statistics can give travel agents an edge in their business outlook and decision-making, writes Scott Koepf, vice president of sales at Avoya Travel/American Express. "Know which statistics you need to track and watch them daily. No matter what your experience has been with statistics, you need to wash away any negative thoughts and embrace the numbers," Koepf writes. TravelPulse (1/20) LinkedInFacebookTwitterEmail this Story
 Enhance your international travel industry reputation
Through the use of the ASTA logo and photo identification card, ASTA international members have the opportunity to be recognized worldwide by agencies, suppliers and consumers as a reputable company. Join today as an international member.
 

  Small-Business Strategies 
  • Management skills your employees will appreciate
    Managers who are overly authoritative or controlling risk embittering the employees they oversee, writes Victor Lipman. For this reason, it's important for managers to be calm, caring and focused on communication. "When companies are concerned about turnover, productivity, and chronically high levels of employee disengagement, they need to look thoughtfully at how they're selecting and training their managers," he writes. Forbes (1/18) LinkedInFacebookTwitterEmail this Story
  • Is it time to break up with your worst customers?
    Some customers may seem like more trouble than they're worth, but business writer Jeannie Walters says there are ways to first try to convert those clients into loyal, satisfied individuals. Sift through customer service representative complaints to see if the problem client's gripes are justified, communicate about policies up front and try putting yourself in the place of the customer, she suggests. B2C Marketing Insider (1/20) LinkedInFacebookTwitterEmail this Story
  ASTA Spotlight 
  • Webinar: Consortium/Host Perspective: DOT & Other Federal Regulations
    ASTA's Corporate Advisory Council (CAC) members are invited to join John Pittman and Paul Ruden for a webinar at 2 p.m. ET Jan. 29. entitled "Consortium/Host Perspective: DOT & Other Federal Regulations." This webinar will delve into the nuances and key compliance issues of the principal DOT consumer protection rules and policies, so CAC members may wish to include members of their staff with responsibility for advertising, website administration and similar duties. While this webinar will also take a look at some of the specific issues directly related to consortium/host agency marketing practices, it is open to all CAC members. Read more. LinkedInFacebookTwitterEmail this Story
  • Good news! You don't have to remember your password!
    ASTA.org is now equipped with a "remember me" feature giving you and all ASTA members the option to log in only once from each Internet-capable device. After closing your Internet browser, ASTA.org will preserve your logged-in member profile for future visits. This will allow you to have access to your profile and all website features immediately upon returning to ASTA.org. Any members who prefer not to have their profile credentials saved simply need to log out each time when finished. LinkedInFacebookTwitterEmail this Story
Learn more about ASTA ->Resources  |  Conferences  |  Consumer Travel Information  |  Join ASTA

  Sponsored Poll 
  • How effectively do you think your company harnesses the data it gathers to improve customer service?
    Not well  44.04%
    Moderately well  33.50%
    Very well  13.83%
    We don't do it at all  8.63%
  SmartQuote 
Lend yourself to others, but give yourself to yourself."
--Michel de Montaigne,
French writer


LinkedInFacebookTwitterEmail this Story

 
 
Subscriber Tools
     
Print friendly format | Web version | Search past news | Archive | Privacy policy

Advertise
Account Director:  Candace Donlin (202) 407-7861
 
Read more at SmartBrief.com
A powerful website for SmartBrief readers including:
 
 
 Recent ASTA SmartBrief Issues:   Lead Editor:  Katie Parks
     
Mailing Address:
SmartBrief, Inc.®, 555 11th ST NW, Suite 600, Washington, DC 20004
 
 
© 1999-2013 SmartBrief, Inc.® Legal Information