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June 15, 2012
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The Leaderboard 
  • How committed customer service helped one company land a large account
    Broadcast Software once managed to land a large account thanks to its dedication to customer service. Ron Burley, the company's CEO, took a call from one of the company's more challenging customers late at night and helped the man with his computer issues. After that customer's radio station was acquired, he convinced the purchasing company to give Burley's business a chance. "There's a moral to the story: Every customer needs to be treated with respect, and no customer should be left dissatisfied," Burley writes. Inc. online/Customer Confidential (6/7) LinkedInFacebookTwitterGoogle+Email this Story
  • 4 approaches to delegation
    There are multiple types of delegation, and each works with a different type of employee. You can delegate tasks to your most talented workers by simply talking about your goals and providing some general guidelines. However, you may need to take a more hands-on approach with employees who lack experience or motivation. EblinGroup.com/Next Level Blog (6/14) LinkedInFacebookTwitterGoogle+Email this Story
Sales Strategies 
  • Why managing activity makes a mess of your team
    In general, requiring your sales team to meet specific activity targets is a mistake, writes Jim Keenan. "Managing activity is demoralizing," he writes. "It sends the message to your people they don't know what they are doing and they need you to tell them how to do it." A Sales Guy blog (6/11) LinkedInFacebookTwitterGoogle+Email this Story
Daily Data Points 
 
  • Forecast: Ports will invest more than $46B in the next 5 years
    Ports are expected to invest more than $46 billion during the next five years to upgrade terminals, harbors and docks, according to the American Association of Port Authorities. "I believe strongly that our port system in the United States is falling behind in its competition with all major markets we trade in, primarily Europe and Asia," said Curtis Foltz, executive director of the Georgia Ports Authority. "If we don't invest in our ports, then we will not be capable of handling more ships or larger ships, [and] the cost of shipping goods will increase and consumers will pay more." The Atlanta Journal-Constitution (6/14) LinkedInFacebookTwitterGoogle+Email this Story
  • Other News
Increase Sales Reps Effectiveness: CSO Insights Research on a Sales Rep's Digital Admin
Discover effective advances in CRM 2.0 technology to replace your sales team's administrative tasks to stop the contract chase. The targets for this year are set, so now is the time to explore ways to increase sales rep efficiency and effectiveness to hit those revenue numbers.
On the Road 
  • More airlines meeting customer expectation for in-flight Wi-Fi
    More airlines are meeting customer expectation for in-flight wireless Internet access. The Gogo system is now available on Virgin America, AirTran, Delta, Air Canada, Alaska, American, Delta, and US Airways, while Southwest offers Wi-Fi via Row 44's system. The availability of in-flight Wi-Fi, this blogger states, is becoming more of a necessity for travelers than a luxury. VentureBeat (6/14) LinkedInFacebookTwitterGoogle+Email this Story
  • Other News
App Update 
  • Vendors battle for control of the CRM market
    Competition among the top CRM vendors -- including Oracle, SAP and Salesforce.com -- is heating up. Oracle is in the lead, with control over 11% of the market. "The CRM applications market is poised on the threshold of a transformation with legacy installations being transformed into socially aware applications environments," said Mary Wardley of IDC. eWeek (6/14) LinkedInFacebookTwitterGoogle+Email this Story
  • Other News
Featured Content 
 

Making Small Talk 
  • Homeless man gets to keep $77,000 that he found
    A homeless man who found $77,000 in a bag in Bastrop, Texas, will be allowed to keep the money. An investigation was conducted to find the bag's rightful owner, but it was unsuccessful. "I hope this man can find some benefit in this; I hope it gives him an opportunity to change his particular circumstances," said Mayor Terry Orr. MSNBC/U.S. News (6/13) LinkedInFacebookTwitterGoogle+Email this Story
 
Position TitleCompany NameLocation
Independent Medical Device Sales RepresentativeCompetitive Technologies, Inc.Multiple Locations, United States
Conference Sales ManagerDestination DCWashington, DC
Regional Sales AssociateB-Line MedicalWashington, DC
Click here to view more job listings.

SmartQuote 
When employees are told what to do and how to do it, the sense of contribution and ownership are stripped away and folks start feeling like cogs in a wheel."
--Jim Keenan, founder and CEO of Socially Booked, writing at A Sales Guy blog
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