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October 15, 2012
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Spa industry news

  Spa Spotlight 
  • Western Washington spas offer luxury in secluded natural settings
    Spa-goers looking to relax among the beautiful landscapes of western Washington have many options to choose from, but three standout hotel spas include Salish Lodge & Spa, Alderbrook Resort and Spa on Hood Canal and Willows Lodge. Salish offers treatments that use honey made from bees in its own apiary, and Willows Lodge offers award-winning dining and wine-tasting alongside spa treatments. The Seattle Times (10/13) LinkedInFacebookTwitterEmail this Story
  • Maui spa teams with local brewery to offer beer baths
    Kapalua Spa in Maui now offers what for some beer aficionados sounds like a dream come true: a beer bath treatment that allows guests to soak in a mixture of warm water, beer ingredients such as malt and hops, actual beer and bath gels. “When you pour that in the warm water, it creates the head. So it makes you feel like you’re inside a large beer mug," said the spa's regional director of operations Cecilia Hercik. Travel Weekly (10/15) LinkedInFacebookTwitterEmail this Story
  Retail Rundown 
  • Hard wax, hair growth reduction among top trends in hair removal
    Founder of California's Stript Wax Bars and waxing specialist Katherine Goldman counts Vajazzling, hard wax for face or bikini areas and hair growth reduction treatments among the top five trends in hair removal. Also included on Goldman's list are an increased focus on the quality of waxing services on the part of customers as well as the Brazilian wax, which continues to grow in popularity. Skin Inc. magazine (10/2012) LinkedInFacebookTwitterEmail this Story
  Hospitality Trends 
  • Add-on fees in the travel industry continue to spread
    Hotels, cruise lines and car-rental companies are increasingly exploring the potential revenue gains from unbundled service fees, this feature says. In the hotel industry, paid in-room Internet services are gaining wider acceptance. "I don't foresee it changing. I think that if, in the marketplace, if the hotel thinks the customer will pay for it, they will continue to do it," said Joe McInerney, president and CEO of AH&LA. USA TODAY (10/15) LinkedInFacebookTwitterEmail this Story
  Business Best Practices 
  • 9 steps to start up in a snap
    The administrative tasks that go into starting your business are probably less time-consuming than you think, Jeff Haden writes. He lists a nine-step process for getting your business off the ground that includes securing an Employer Identification number, setting up a business bank account and picking a name. Don't worry about trying to come up with the perfect name, he advises. "If you're waiting until you come up with the perfect name, you're also waiting to start making money." Inc. online/Owners' Manual blog (free registration) (10/12) LinkedInFacebookTwitterEmail this Story
  Customer Service 
  • 3 reasons businesses should consider improving customer support
    Emphasizing customer support can set your business apart from the competition, and developing good customer support takes training and skills, Rachel Miller, a customer experience advocate for Impact Learning Systems, writes. She says that all businesses should consider improving their customer support because every customer has unique needs, technologies and channels available to customers are always evolving and a loyal customer base often translates into increased revenues. B2C Marketing Insider (10/11) LinkedInFacebookTwitterEmail this Story
  • True customer service is preventing problems, not responding to them
    Many businesses consider their own interests before those of the customer when it comes to customer service when they focus on following up to customer complaints rather than striving to prevent issues in the first place, writes professional coach Diane Helbig. Many problems can often be headed off just by sharing more information to avoid leaving customers feeling in the dark. "If you really cared you’d make sure my experience with the product or service was stellar; not the follow up to the complaint," she says. Small Business Trends (10/12) LinkedInFacebookTwitterEmail this Story
  Finance and Economics 
  • 5 tips for cutting back on insurance costs
    Many small business owners trying to hang onto cash as they start out can save money on their insurance policy by following several simple steps, writes business blogger Carrie Johnson. They include not buying more coverage than is needed, comparing quotes, establishing a risk management policy and taking a higher deductible in exchange for lower premium costs in the beginning. Once a good policy is found, review it twice a year to see that you're still getting the best value. B2C Marketing Insider/Small Biz Diamonds blog (10/14) LinkedInFacebookTwitterEmail this Story
  • Big retailers continue to rail against swipe-fee settlement
    Big retailers including Target and Starbucks are throwing their weight behind an objection to the $6 billion swipe-fee settlement, willing to scrap a deal before accepting it, observers say. Those who favor the deal, including some of the individual plaintiff stores, contend that it should be accepted or the broken system will continue to operate. Reuters (10/14) LinkedInFacebookTwitterEmail this Story
  Water Cooler 
  • Skydiver falls 24 miles, breaks sound barrier
    A skydiver made the highest-ever parachute jump on Sunday, plummeting to Earth from a height of 24 miles and breaking the sound barrier before opening his parachute and landing safely in the New Mexico desert. The record-breaker, Felix Baumgartner, wore a pressure suit to prevent his blood from boiling during the descent. "[Y]ou become so humble. ... The only thing you want is to come back alive," he said. BBC (10/14), Bloomberg Businessweek/The Associated Press (10/14), The Telegraph (London) (10/14) LinkedInFacebookTwitterEmail this Story

  ISPA Info 
  • The ISPA Conference & Expo is here!
    The 2012 ISPA Conference & Expo is officially under way at the Gaylord Palms Resort & Convention Center in Kissimmee, Fla. There are still two more full days of inspiring education, cutting-edge spa products and global connections. Check out everything going on at THE spa event of the year. LinkedInFacebookTwitterEmail this Story
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I have loved the stars too fondly to be fearful of the night."
--Galileo Galilei,
Italian astronomer, philosopher and physicist

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