Most Clicked NRF SmartBrief Stories


1. Walgreens issues new customer service guidelines

NRF SmartBrief | Mar 26, 2015

Walgreens employees no longer need to greet each customer with "Welcome to Walgreens" or end each transaction with "Be well," according to a new company memo. The retailer's guidelines also encourage employees to learn customers' names and use them in greetings. Chicago Tribune (tiered subscription model) (03/25)


2. Banana Republic takes casual route with new NYC flagship

NRF SmartBrief | Mar 27, 2015

Banana Republic's new New York City flagship on Fifth Avenue sports the Gap-owned brand's new look. The 27,892-square-foot, two-story store trades a subdued and serious selection of career styles for splashes of color and more casual pieces. Women's Wear Daily (subscription required) (03/26) Bustle (03/26)


3. Target to complete Canada exit a month early

NRF SmartBrief | Mar 30, 2015

Target Canada expects to close all 133 of its stores by mid-April, a month earlier than it originally planned, according to creditors' court documents. Today, the court will consider a $2.2 million offer by the retailer's U.S. parent to buy items from the Canadian division, including 28,000 shopping carts, signs and shopping bags. Toronto Star, The (03/29)


4. Target unveils look book for Lilly Pulitzer line

NRF SmartBrief | Mar 30, 2015

Los Angeles Times (tiered subscription model) (03/26)


5. H&M to move into more global markets in 2015

NRF SmartBrief | Mar 25, 2015

Hennes & Mauritz will open 400 new stores this year, primarily in the U.S. and China, to end 2015 with about 3,950 worldwide locations, the company said Tuesday. Sweden-based H&M, which opened its first store in Taipei, Taiwan, last month, will enter new markets including Peru, Macau, South Africa and India. Guardian (London), The (03/24)


6. Retailers look to kick the deep discount habit

NRF SmartBrief | Mar 25, 2015

The recession and its aftermath left consumers addicted to deep discounts, but now a growing number of retailers are working to wean shoppers off their dependence on deals. Merchants including Neiman Marcus, Vera Bradley, Express and New York & Co. have been cutting back on sales and evaluating their promotion strategies. "They have to differentiate their brand in other ways, because otherwise, it's a race to the bottom," said Marcie Merriman of Ernst & Young. Washington Post (tiered subscription model), The (03/24)


7. Manhattan's newest mall brings an upscale merchandise mix

NRF SmartBrief | Mar 27, 2015

Brookfield Place opened in lower Manhattan on Thursday. The $300 million luxury retail development is adjacent to One World Trade Center. The mall is connected to a transit hub, but it is designed to meet the needs of local residents with a mix of luxury and more affordable "contemporary" retail brands including Lululemon, Tory Burch and Michael Kors. Bloomberg (03/25)


8. Toys R Us looks to become destination for child's play

NRF SmartBrief | Mar 25, 2015

Toys R Us will roll out a new store prototype this year that will include engaging and interactive features intended to make children want to stay and play, CEO Antonio Urcelay said Tuesday. The new store will be the model for a major chain-wide revamp aimed at reversing sliding sales and ramping up competition with lower-priced rivals including Wal-Mart and Target. Bloomberg (03/24)


9. Five Below plans to grow to 436 stores this year

NRF SmartBrief | Mar 26, 2015

Retailing Today (03/25)


10. Jos. A. Bank rethinks its deep discount strategy

NRF SmartBrief | Mar 30, 2015

Men's Wearhouse's $1.8 billion acquisition of bargain-suit seller Jos. A. Bank a year ago brought the need for a new balancing act to shore up the brand's top and bottom lines, Men's Wearhouse CEO Doug Ewert said. The company is experimenting with new sale strategies that take less of a toll on profits without alienating the chain's core customers, he said. Bloomberg (03/20)




Sign up for NRF SmartBrief



Designed specifically for retail professionals, NRF SmartBrief is a FREE daily e-mail newsletter. It provides the latest need-to-know news and industry information that maximizes your time, giving you an edge over your competition. Learn more