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Caesars Palace employees learn superior customer service with ongoing training

Casino & Gaming SmartBrief | Feb 20, 2017

Caesars Palace uses word pictures and ongoing education to teach employees the attitudes that have earned the staff high praise from review-site users. Each month, Caesars Palace's employee learning activities involve a real-life example of a particular attribute, which is reinforced in individual coaching sessions and self-evaluation exercises, while a behavioral tracking system enforces accountability. Forbes (02/16)


Mohegan Sun casino in Pa. under investigation

Casino & Gaming SmartBrief | Feb 20, 2017

First "Frogger" skill-based competition held at Level Up lounge

Casino & Gaming SmartBrief | Feb 21, 2017

Las Vegas hotel's new vending machine gives champagne on demand

Casino & Gaming SmartBrief | Feb 22, 2017

MGM Springfield could open earlier, in summer 2018

Casino & Gaming SmartBrief | Feb 23, 2017

Resort fees rising at Caesars' properties in Las Vegas

Casino & Gaming SmartBrief | Feb 23, 2017

Caesars moves closer to emerging from Chapter 11

Casino & Gaming SmartBrief | Feb 22, 2017

Video games on the rise in Nev. as more clubs open

Casino & Gaming SmartBrief | Feb 20, 2017

Major operators vying for first Japanese casino resort license

Casino & Gaming SmartBrief | Feb 21, 2017

Fla. legislature at odds over gaming bills

Casino & Gaming SmartBrief | Feb 24, 2017


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