Most Clicked BSCAI SmartBrief Stories

1. How to learn from losing a customer

BSCAI SmartBrief | Feb 12, 2015

When you fail to keep a client, writes Barnett Gershen, performing an "autopsy" can be effective if the right steps are followed. Those include a thorough examination of the customer's history, such as points of contact, inspections, complaints and quarterly review ratings. Services magazine (Jan.-Feb. 2015)

2. How to improve building maintenance operations

BSCAI SmartBrief | Jan 29, 2015

Creating a perfect maintenance program starts with a preventative maintenance program and regular planning meetings, Michael Cowley writes. "It doesn't matter to me if you have one maintenance employee or 500. You still need to have a regularly scheduled meeting to discuss what you are doing now and in the future," he argues. Facilities Maintenance Decisions magazine (01/2015)

3. Former janitor bequeaths $6 million to hospital, library

BSCAI SmartBrief | Feb 12, 2015

Former janitor Ronald Read, who died last year at 92, donated $6 million combined to the Brattleboro Memorial Hospital and Brooks Memorial Library in Brattleboro, Vt. "I was tremendously surprised," stepson Phillip Brown said. "He was a hard worker, but I don't think anybody had an idea that he was a multimillionaire." WPVI-TV (Philadelphia) (02/06) Brattleboro Reformer (Vt.) (02/05)

4. Va. county reports problems with outsourced custodians

BSCAI SmartBrief | Feb 12, 2015

School officials in Chesterfield County, Va., are testing the use of outsourced janitorial help, but multiple deficiencies have been reported at three of the eight test schools. The county plans to outsource cleaning duties at 28 or more schools but could hire a different firm to handle those sites. Richmond Times-Dispatch (Va.) (02/03)

5. Partial award would give Sodexo $25M owed by Detroit schools

BSCAI SmartBrief | Feb 26, 2015

Detroit Public Schools may be on the hook for $25 million in unpaid custodian and maintenance services provided by Sodexo, according to arbitrator Valdemar Washington. The janitorial company terminated their contract with the school district in 2014 because invoices were not being paid. Detroit Free Press (02/19)

6. Service Solutions to cover back pay for subcontractor's employees

BSCAI SmartBrief | Feb 05, 2015

Cleaning firm Service Solutions Inc. has agreed to pay more than $100,000 in back pay for school janitors. The employees were owed about three weeks of pay from SSI's subcontractor, Integrity Custodial Services, which filed for bankruptcy. Herald-Sun (Durham, N.C.) (free registration), The (01/28)

7. Custodians' role in preventing cross-contamination

BSCAI SmartBrief | Feb 05, 2015

Custodians can help stop the spread of germs and viruses by paying careful attention to public restrooms and sanitizing germ-prone surfaces such as countertops, doorknobs and toilet handles, writes Rosie Lyles of Clorox Professional Products. Cleaning & Maintenance Management online (02/02)

8. When letting a client go is your best option

BSCAI SmartBrief | Jan 29, 2015

There are situations in which it may make sense to "fire" clients, writes Renee Warren, CEO of Onboardly. Consider cutting ties with customers if they micromanage your work to an extreme degree, never listen to your opinions or fail to respect your time, Warren writes. Entrepreneur online (01/26)

9. Feds to step up wage-and-hour investigations in 2015

BSCAI SmartBrief | Feb 05, 2015

The U.S. Labor Department says it will audit more businesses this year based on employee complaints of wage-and-hour violations. The department will use about $55 million to help facilitate the investigations, with a special focus on independent contractors. "The issue they are chasing is tied to improper pay practices, mostly around the failure to pay overtime to nonexempt workers," consultant David Lewis says. (02/03)

10. Fla. county to address contractor's cleaning issues at schools

BSCAI SmartBrief | Feb 19, 2015

Central Florida News 13 (Orlando, Fla.) (02/12)

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