Most Clicked AH&LA SmartBrief Stories

1. Sneak peek into hotel room of the future

AH&LA SmartBrief | Jun 23, 2015

Technology and shifts in focus are slowly changing the look and feel of today's hotel rooms. This article describes the hotel room of the future as technology-driven, with apps and more outlets to charge gadgets, and as having more space for a spalike bathroom. Business Insider (06/19)

2. STR looks at current data of top 25 U.S. lodging markets

AH&LA SmartBrief | Jun 24, 2015

The improving U.S. economy has resulted in increases in key performance drivers for the lodging industry, as seen in the charts included in this analysis by STR. The top 25 produce about 35% of sold rooms and for four years have featured occupancy numbers above the long-term U.S. average of 64.9%. (06/23)

3. Marriott unveils new toolkit to help planners design, manage meetings

AH&LA SmartBrief | Jun 25, 2015 is Marriott International's latest initiative geared toward assisting meeting planners in the design and management of their events. The website helps planners organize their events with their Meeting Purpose Methodology process and other digital tools. (free registration) (06/24)

4. AH&LA notes spike in deceptive online hotel bookings in summer 2014

AH&LA SmartBrief | Jun 22, 2015

With an estimated 2.5 million misleading online hotel bookings a year, the entire Florida congressional delegation is asking the U.S. Federal Trade Commission to investigate such scams. "We've seen a real uptick in these deceptive marketing practices in the past several years," said Maryam Cope, AH&LA's vice president of government affairs. "Last summer we saw a real spike in it, and we see it again now that the summer travel season is upon us." Sun-Sentinel (Fort Lauderdale, Fla.) (tiered subscription model) (06/19)

5. These 4 hotel brands are gaining popularity with millennials

AH&LA SmartBrief | Jun 25, 2015

Millennials are the focus of many campaigns by the hospitality industry, and four brands are making waves in that space: Ace Hotel, Canopy by Hilton, Aloft Hotels by Starwood and Wythe Hotel, according to Abi Mandelbaum, YouVisit's co-founder and CEO. He details what these four brands have done to gain favor among millennial travelers. Hospitality Net (06/22)

6. FRHI Hotels & Resorts seeks buyer

AH&LA SmartBrief | Jun 25, 2015

The owners of FRHI Hotels & Resorts have hired Morgan Stanley and Deutsche Bank to market the hotel operator. Fairmont, Swissotel and Raffles are among FRHI's brands. One executive said FRHI could be worth $3 billion, though the company declined comment. The Wall Street Journal (tiered subscription model) (06/23)

7. 6 strategies to deal with an unsatisfied customer

AH&LA SmartBrief | Jun 26, 2015

It's inevitable that you will have an unhappy customer who isn't impressed with your business, but what's most important is the way you handle the situation. Don't leave the customer waiting for a reply, and resist the urge to defend your company, said Jerry Rackley, chief analyst at Demand Metric. "[L]isten, so you can really understand what they are complaining about," he said. NerdWallet (06/24)

8. Marriott, Universal Music's collaboration is billed as industry 1st

AH&LA SmartBrief | Jun 26, 2015

The Universal Music Group and Marriott International have partnered so that some of Universal's artists can perform live at special events and concerts especially for members of its rewards club. The "first-of-its-kind" collaboration will also provide VIP members with incentives such as concert tickets and music downloads. Skift (06/25)

9. 5 strategies to keep valued employees

AH&LA SmartBrief | Jun 25, 2015

John Murtha, Omni Parker House, Boston's general manager, discusses five essential strategies for retaining productive hotel staff. Nurturing valuable employees begins from the recruitment, orientation and training phases, then is cultivated through recognition and growth, Murtha writes. (free registration) (06/23)

10. Download AH&LA's gratuity guide

AH&LA SmartBrief | Jun 22, 2015

AH&LA's gratuity guide provides recommended tip amounts for services rendered by hotel staff throughout a guest's stay. Download a copy for your guests here.

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