Most Clicked AH&LA SmartBrief Stories

1. Design shift for hotel rooms now combines pleasure and work

AH&LA SmartBrief | May 26, 2015

Work and play needs of hotel guests are causing a shift in the way rooms are being designed. The Zoku brand is a leader in the trend, with more of its rooms having a four-person table as their focal point rather than a bed. "The advance of technology has changed personal and professional lifestyles. Boundaries between work and leisure are fading, and blurring borders have made people more mobile than ever," said Hans Meyer, Zoku's co-founder and managing director. Skift (05/20)

2. 5 tips on responding to TripAdvisor reviews

AH&LA SmartBrief | May 27, 2015

Each hotel places a different value on the subject of responding to TripAdvisor reviews -- from replying immediately to not answering at all. Heather Leisman, TripAdvisor's business vice president of industry marketing, shares five pointers to make hotels' responses more effective, including responding in a timely manner and keeping in mind that other visitors to TripAdvisor's website will see those responses. (05/22)

3. Ivanka Trump: Lessons learned from developing Trump Hotel Collection

AH&LA SmartBrief | May 26, 2015

As the executive vice president of development and acquisitions for the Trump Hotel Collection, Ivanka Trump has gained many insights into what it takes to make a hotel stand out from the rest of its competitors. Trump shares how things such as careful attention to details and challenging why things are done a certain way make a difference and make more lasting impressions on guests, especially millennials. (05/22)

4. AH&LA crusades against rising trend of rogue hotel booking sites

AH&LA SmartBrief | May 29, 2015

AH&LA is on an all-out campaign to warn travelers about rogue hotel booking sites they could lose their money to. One step has been to petition the Federal Trade Commission to investigate these rogue websites, "[b]ut what we tell the consumer is to take the 'extra step.' Make sure you are booking with whom you believe you are," said Katherine Lugar, president and CEO of AH&LA. "Be aware of the problem. It's a trend. Our research shows it's a trend. And it's on the rise." The Huffington Post (05/28)

5. Carlson Rezidor CEO on focus, realigning priorities and Radisson Red

AH&LA SmartBrief | May 27, 2015

David Berg, who assumed the role of CEO of Carlson Rezidor on May 1, discusses the challenges ahead and establishes a focus on the company's five key priorities. Those priorities include the global launch of the Radisson Red brand and speeding up development in India, Russia, Turkey and Africa. (05/26)

6. Senator calls on FTC to investigate rogue hotel booking websites

AH&LA SmartBrief | May 27, 2015

Sen. Chuck Grassley, R-Iowa, has asked the Federal Trade Commission to scrutinize business practices of certain hotel booking websites. The request stems from the potential for consumers to be defrauded as a result of hidden charges from those third-party sites. The Hill (05/26)

7. Column: What did L.A. hotel workers gain from the new wage law?

AH&LA SmartBrief | May 28, 2015

Randy Pullen, president and CEO of WageWatch, looks at the pros and cons of "Fight for $15," which involves the implementation of the new minimum wage in Los Angeles of $15.37. U.S. District Judge Andre Birotte Jr. denied a motion by the American Hotel & Lodging Association and the Asian American Hotel Owners Association to forestall the law, which goes into effect July 1. (05/27)

8. Hilton's global development pipeline currently includes 240,000 rooms

AH&LA SmartBrief | May 26, 2015

Hilton Worldwide's global expansion continues in a steady but measured progression, with approximately 240,000 rooms for its 12 brands planned as part of its worldwide development pipeline. "It's probably the biggest challenge: We have the key to the candy store, but we don't want to eat all the sweets at once. The challenge was keeping people focused because they wanted to take on everything," said Ian Carter, president of development, architecture, design and construction. (05/22)

9. Hotel industry creates initiatives to welcome Chinese visitors

AH&LA SmartBrief | May 28, 2015

The hospitality industry is making an effort to appeal to the growing number of Chinese travelers, especially those visiting the U.S. As part of that effort, Intercontinental Hotels Group has launched the "Zhou Dao" program, Hilton Worldwide its "Huanying" plan and Hyatt Hotels its "Nin Hao" initiative. These programs include such amenities as in-room tea service and interpretation services. (05/27)

10. Do the math and become certified in Hotel Industry Analytics

AH&LA SmartBrief | May 27, 2015

The Certification in Hotel Industry Analytics is the only hotel-related certification for industry professionals focused on analytics. Offered as an online program by the American Hotel & Lodging Educational Institute (AHLEI) and STR, it provides recognition that the holder has a thorough knowledge of the foundational metrics, definitions, formulas and methodologies used by the hotel industry. Revenue managers, general managers and corporate staff can learn how to "do the math" and better interpret the STAR reports to identify specific areas of improvement.

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