Most Clicked AH&LA SmartBrief Stories

1. Simple perks can make guests happy without adding cost

AH&LA SmartBrief | Jun 30, 2015

Hoteliers can implement simple offerings to achieve guest satisfaction without incurring significant costs. Hoteliers can offer such perks as a variety of free cookies for a set time period, good coffee with fixings and a time for complimentary wine. (06/26)

2. How Supreme Court's guest registry decision affects the industry

AH&LA SmartBrief | Jul 01, 2015

Patrick Mayock, Hotel News Now's editor-in-chief, analyzes the effects of the Supreme Court's decision last week deeming unconstitutional a Los Angeles ordinance that would have required hoteliers to allow police to inspect its guest registry without a warrant or subpoena. (06/30)

3. Survey reveals significant changes in U.S. travelers' habits

AH&LA SmartBrief | Jul 02, 2015

Results from a survey by MMGY Global indicate that U.S. travel habits are shifting. Fewer travelers are using online travel agencies, more millennials are vacationing closer to home and those with more wealth are increasingly using travel-review sites for feedback and advice for travel planning. "We were surprised to find such significant shifts in travel preferences in just one year. In addition, the survey revealed several unexpected trends across generational groups," said Steve Cohen, MMGY Global's vice president for insights. (free registration) (06/29)

4. Some hotel companies back Airbnb competitors

AH&LA SmartBrief | Jul 01, 2015

Industry support for Airbnb's competitors is growing, as evidenced by recent deals such as Hyatt Hotels' reported investment in Onefinestay, Wyndam Hotels' stake in LoveHomeSwap and InterContinental Hotels Group's partnership with (U.K.) (06/29)

5. 6 strategies to deal with an unsatisfied customer

AH&LA SmartBrief | Jun 26, 2015

It's inevitable that you will have an unhappy customer who isn't impressed with your business, but what's most important is the way you handle the situation. Don't leave the customer waiting for a reply, and resist the urge to defend your company, said Jerry Rackley, chief analyst at Demand Metric. "[L]isten, so you can really understand what they are complaining about," he said. NerdWallet (06/24)

6. Hospitality, travel industries praise Supreme Court ruling on gay marriage

AH&LA SmartBrief | Jun 29, 2015

The landmark decision by the U.S. Supreme Court that legalizes same-sex marriage in all 50 states has the hospitality and travel industries renewing their support of the LGBT community. "We've always been committed to creating a welcoming, inclusive environment for our guests, and employees and couldn't be more thrilled with this milestone ruling," said Kimpton Hotels' CEO Mike DeFrino. Skift (06/26)

7. Marriott, Universal Music's collaboration is billed as industry 1st

AH&LA SmartBrief | Jun 26, 2015

The Universal Music Group and Marriott International have partnered so that some of Universal's artists can perform live at special events and concerts especially for members of its rewards club. The "first-of-its-kind" collaboration will also provide VIP members with incentives such as concert tickets and music downloads. Skift (06/25)

8. Germany hotel installs wireless "kill switch"

AH&LA SmartBrief | Jun 29, 2015

Guests staying at Germany's Villa Stephanie can now use a "kill switch" to disconnect from the Internet. The switch blocks all wireless signals for the guest room. About half of the hotel's guests have used the switch during their stay. The Verge (06/25)

9. New Miami hotels offer breathtaking luxury

AH&LA SmartBrief | Jun 30, 2015

Some of Miami's best new luxury hotels include Nautilus, Aloft South Beach and AC Hotel Miami Beach, Jill Becker writes. The city is adding 2,500 hotel rooms this year, according to the Greater Miami Convention & Visitors Bureau. CNN (06/29)

10. Ashford Trust reverses decision on select-service platform

AH&LA SmartBrief | Jun 29, 2015

Ashford Hospitality Trust has decided to drop its plan to own a select-service hotels platform, which will result in the sale of 23 such hotels in its current portfolio. "Investors really wanted us to clarify our strategy going forward. ... With the announcement that we're no longer focused on select assets, it's a significant change in strategy," said Deric Eubanks, Ashford's chief financial officer and treasurer. (06/26)

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