Most Clicked AH&LA SmartBrief Stories

1. Survey reveals significant changes in U.S. travelers' habits

AH&LA SmartBrief | Jul 02, 2015

Results from a survey by MMGY Global indicate that U.S. travel habits are shifting. Fewer travelers are using online travel agencies, more millennials are vacationing closer to home and those with more wealth are increasingly using travel-review sites for feedback and advice for travel planning. "We were surprised to find such significant shifts in travel preferences in just one year. In addition, the survey revealed several unexpected trends across generational groups," said Steve Cohen, MMGY Global's vice president for insights. (free registration) (06/29)

2. Simple perks can make guests happy without adding cost

AH&LA SmartBrief | Jun 30, 2015

Hoteliers can implement simple offerings to achieve guest satisfaction without incurring significant costs. Hoteliers can offer such perks as a variety of free cookies for a set time period, good coffee with fixings and a time for complimentary wine. (06/26)

3. How Supreme Court's guest registry decision affects the industry

AH&LA SmartBrief | Jul 01, 2015

Patrick Mayock, Hotel News Now's editor-in-chief, analyzes the effects of the Supreme Court's decision last week deeming unconstitutional a Los Angeles ordinance that would have required hoteliers to allow police to inspect its guest registry without a warrant or subpoena. (06/30)

4. Some hotel companies back Airbnb competitors

AH&LA SmartBrief | Jul 01, 2015

Industry support for Airbnb's competitors is growing, as evidenced by recent deals such as Hyatt Hotels' reported investment in Onefinestay, Wyndam Hotels' stake in LoveHomeSwap and InterContinental Hotels Group's partnership with (U.K.) (06/29)

5. New Miami hotels offer breathtaking luxury

AH&LA SmartBrief | Jun 30, 2015

Some of Miami's best new luxury hotels include Nautilus, Aloft South Beach and AC Hotel Miami Beach, Jill Becker writes. The city is adding 2,500 hotel rooms this year, according to the Greater Miami Convention & Visitors Bureau. CNN (06/29)

6. Ascott REIT enters U.S. with purchase of Manhattan hotel

AH&LA SmartBrief | Jul 06, 2015

Ascott Residence Trust has acquired the 411-room Element New York Times Square West hotel in Midtown Manhattan for $163.5 million. The purchase marks the REIT's entrance into the U.S. market. The Business Times (Singapore) (free content) (07/02) Focus on Travel News (Turkey) (07/02)

7. Margaritaville CEO talks local, global expansion plans

AH&LA SmartBrief | Jun 30, 2015

Margaritaville Holdings is on an aggressive path to expand, not just in the U.S. but globally, with its fourth hotel already under development. "The growth opportunity is somewhat boundless. We're going to be destination-focused in America and around the world," CEO John Cohlan said. (06/24)

8. Strategies to improve tech-savvy guests' hotel experiences

AH&LA SmartBrief | Jul 02, 2015

Many travelers are looking for an improved experience when staying at hotels, and this includes the capacity to connect using mobile technologies. Chesapeake Hospitality's W. Chris Green, principal and senior vice president for operations, analyzes how best to do this, citing examples from the retail sector, while also providing two key strategies to improve guest experience. (06/29)

9. Marriott's "holistic" approach toward LGBT community began with internal HR efforts

AH&LA SmartBrief | Jun 30, 2015

Marriott International highlighted its support for the LGBT community even before the Supreme Court ruling on same-sex marriage last week. Marriott's #LoveTravels marketing campaign, which started a year ago, showcases transgender individuals and same-sex couples. "Marriott's taken a pretty holistic or 360-degree approach to how we're approaching LGBT issues, so it's not just a marketing effort, but it also encompasses our public policies and policy advocacy. I think 15-plus years ago at this point, it really started as a human resources effort to do right by our company's employees, so I think we were early adopters," said Thomas Maloney, Marriott's government affairs director. Skift (06/29)

10. Strategic Hotels sees promise in Texas, NYC markets

AH&LA SmartBrief | Jul 01, 2015

Strategic Hotels & Resorts CEO Rip Gellein says Austin, Texas, is "probably the highest urban growth market in the country," explaining why the company snapped up the Four Seasons Hotel Austin in May for $197 million. New York, meanwhile, represents "one of the best markets in the world," he said. (06/26)

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