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D.C.'s dispatch center makes progress, but problems remain

Public Safety SmartBrief | Feb 10, 2016

The District of Columbia has added 9-1-1 call takers and dispatchers, which has helped reduce response times and improve dropped call rates. However, critics claim problems with accuracy and reliability remain. NENA's Christopher Carver noted that improving response times also requires training, supervision and management so the team is effective. The Washington Post (tiered subscription model) (02/03)


N.C. center uses ASAP-PSAP interface to reduce 9-1-1 response times

Public Safety SmartBrief | Feb 03, 2016

Dispatchers act as teachers, investigators, psychologists during calls

Public Safety SmartBrief | Jan 20, 2016

Cellphones are game changers for 9-1-1 centers

Public Safety SmartBrief | Feb 10, 2016

Smart 9-1-1 can reduce emergency response times

Public Safety SmartBrief | Feb 03, 2016

NYC does not have timeline for text-to-9-1-1

Public Safety SmartBrief | Jan 20, 2016

Minn. agencies to launch NG9-1-1 services

Public Safety SmartBrief | Feb 10, 2016

Injured hiker texts 9-1-1 for mountain-trail rescue

Public Safety SmartBrief | Jan 27, 2016

Dutch police train birds to bring down drones

Public Safety SmartBrief | Feb 03, 2016

N.J. bill would restrict public access to 9-1-1 calls, police video

Public Safety SmartBrief | Jan 20, 2016


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