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San Diego improves 9-1-1 call times amid dispatching changes

Public Safety SmartBrief | Aug 24, 2016

Average wait times for 9-1-1 calls in San Diego decreased from 15.38 seconds in April to 7.03 seconds in July after management changes and a 26.6% raise for dispatchers, city officials said. Although the call volume has steadily increased, 81.9% of calls were answered within 10 seconds in July, compared with 67.41% in April. The San Diego Union-Tribune (tiered subscription model) (08/17)


Minneapolis dispatchers ask for callers' names before sending police

Public Safety SmartBrief | Aug 03, 2016

Cities struggle to modernize emergency comms systems

Public Safety SmartBrief | Aug 03, 2016

Mass. municipalities get new regional dispatch center

Public Safety SmartBrief | Aug 17, 2016

VOIP phones may lack location accuracy for 9-1-1 calls

Public Safety SmartBrief | Aug 17, 2016

Wash. dispatcher shortage leads to mandatory overtime shifts

Public Safety SmartBrief | Aug 17, 2016

States sue wireless carriers over 9-1-1 fee payments

Public Safety SmartBrief | Aug 10, 2016

Calif. lawmakers hear complaints over 9-1-1 funding deficiencies

Public Safety SmartBrief | Aug 10, 2016

DHS releases free first responder communication tool

Public Safety SmartBrief | Aug 10, 2016

Vt. takes 9-1-1 text service offline to fix software bug

Public Safety SmartBrief | Aug 17, 2016


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