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San Diego falls short of 9-1-1 call-answering standard

Public Safety SmartBrief | May 04, 2016

San Diego is considering ways to improve its 9-1-1 call-answering time, as it is falling short of the NENA benchmark of answering 90% of calls within 10 seconds. A state spokesman said the Governor’s Office of Emergency Services recommends all dispatch centers adhere to that standard. The guidelines also call for a monthly report on centers' ability to comply, said NENA's Chris Carver. The San Diego Union-Tribune (05/02)


Dispatchers have high-pressure but underappreciated job

Public Safety SmartBrief | Apr 27, 2016

Better training program improves dispatcher retention rates

Public Safety SmartBrief | Apr 27, 2016

Dispatchers: Turn off phone displays to avoid accidental 9-1-1 calls

Public Safety SmartBrief | Apr 06, 2016

Okla. city to replace "human switchboard" with highly trained dispatcher

Public Safety SmartBrief | Apr 13, 2016

Dispatcher: Job involves juggling 6 or 7 tasks at a time

Public Safety SmartBrief | Apr 20, 2016

Vt. officials at odds over who will answer 9-1-1 calls

Public Safety SmartBrief | Apr 06, 2016

Children text 9-1-1 when they suspect their father of drunk driving

Public Safety SmartBrief | Apr 20, 2016

Dispatcher maintains contact, keeps calm during high-speed chase

Public Safety SmartBrief | Apr 20, 2016

Ill. county plans 9-1-1 call-center consolidation

Public Safety SmartBrief | Apr 20, 2016


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