Most Clicked StoriesMore >


Order of dispatchers' questions is important, though frustrating

Public Safety SmartBrief | Dec 28, 2016

The order of questions asked by 9-1-1 dispatchers is important, even though callers may be frustrated that "what happened" is the fourth question they hear, said Renee Henshaw, communications manager for the Colorado Springs Police Department. "If we were to let people just kind of tell us their story in their own way, we couldn't gather the information as quickly as we needed or get it to the responders in the same format every time," Henshaw said. The Gazette (Colorado Springs, Colo.) (12/26)


Dispatchers must find balance between empathy, focus

Public Safety SmartBrief | Jan 04, 2017

Neb. county's 9-1-1 system has no backup in case of outages

Public Safety SmartBrief | Jan 11, 2017

Dispatcher gets 9-1-1 call that her house is on fire

Public Safety SmartBrief | Jan 11, 2017

Cities, tech startup test location technology for mobile 9-1-1 callers

Public Safety SmartBrief | Jan 04, 2017

Stationary bike helps 9-1-1 dispatchers get in some exercise

Public Safety SmartBrief | Dec 28, 2016

Pa. county's text-to-9-1-1 program gets 493 messages in 2016

Public Safety SmartBrief | Jan 18, 2017

R.I. lawmaker wants to change allocation of E-9-1-1 fees

Public Safety SmartBrief | Jan 04, 2017

Chicago dispatchers, police train for mental health crises

Public Safety SmartBrief | Jan 18, 2017

N.J. lawmakers seek constitutional amendment on 9-1-1 funding

Public Safety SmartBrief | Dec 28, 2016


Find Public Safety SmartBrief Issues by Date:





Sign up for Public Safety SmartBrief



Designed specifically for the 9-1-1 community, Public Safety SmartBrief is a FREE, weekly e-mail newsletter. By providing the latest need-to-know industry news and information, Public Safety SmartBrief saves you time and keeps you smart. Sign up today to begin receiving it. Learn more