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Expert calls mileage-based loyalty program "ludicrous"

SmartBrief for The Business Traveler | Apr 18, 2017

Measuring customer loyalty by tallying miles is "a ludicrous method," expert Jay Sorensen says. Such systems are confusing to customers and do not capture the true value of individual travelers to airlines. The Dallas Morning News (tiered subscription model) (04/14)


Proposal to demand travelers' social media passwords criticized

SmartBrief for The Business Traveler | Apr 20, 2017

Alaska loyalty program named industry's best

SmartBrief for The Business Traveler | Apr 18, 2017

American, Southwest recognized as top brands

SmartBrief for The Business Traveler | Apr 20, 2017

Hotel overbooking -- and help -- likely to continue

SmartBrief for The Business Traveler | Apr 20, 2017

Trump's proposed budget cuts would affect train travel

SmartBrief for The Business Traveler | Apr 20, 2017

Tech-savvy, mini-boutique Yotel nears opening in Boston

SmartBrief for The Business Traveler | Apr 20, 2017

Hawaiian Airlines lets passengers lie back in its premium cabin

SmartBrief for The Business Traveler | Apr 20, 2017

Study: Shared self-driving vehicles will account for 25% of travel by 2030

SmartBrief for The Business Traveler | Apr 18, 2017

Car rental giant expands its global footprint

SmartBrief for The Business Traveler | Apr 18, 2017


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