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How to learn from losing a customer

BSCAI SmartBrief | Feb 12, 2015

When you fail to keep a client, writes Barnett Gershen, performing an "autopsy" can be effective if the right steps are followed. Those include a thorough examination of the customer's history, such as points of contact, inspections, complaints and quarterly review ratings. Services magazine (Jan.-Feb. 2015)


How to improve building maintenance operations

BSCAI SmartBrief | Jan 29, 2015

Former janitor bequeaths $6 million to hospital, library

BSCAI SmartBrief | Feb 12, 2015

Va. county reports problems with outsourced custodians

BSCAI SmartBrief | Feb 12, 2015

Partial award would give Sodexo $25M owed by Detroit schools

BSCAI SmartBrief | Feb 26, 2015

Service Solutions to cover back pay for subcontractor's employees

BSCAI SmartBrief | Feb 05, 2015

Custodians' role in preventing cross-contamination

BSCAI SmartBrief | Feb 05, 2015

When letting a client go is your best option

BSCAI SmartBrief | Jan 29, 2015

Feds to step up wage-and-hour investigations in 2015

BSCAI SmartBrief | Feb 05, 2015

Fla. county to address contractor's cleaning issues at schools

BSCAI SmartBrief | Feb 19, 2015


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Network with fellow BSCs in the Midwest

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Renew your RBSM and CBSE certifications

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Executive Insights featuring Nathalie Doobin

BSCAI SmartBrief | Feb 19, 2015

Registration is live for the 2015 Executive Management Conference

BSCAI SmartBrief | Feb 19, 2015

BSCAI Webinar Series: "Healthcare Reform Update from a Legal and Human Resources Perspective"

BSCAI SmartBrief | Feb 12, 2015




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