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How to learn from losing a customer

BSCAI SmartBrief | Feb 12, 2015

When you fail to keep a client, writes Barnett Gershen, performing an "autopsy" can be effective if the right steps are followed. Those include a thorough examination of the customer's history, such as points of contact, inspections, complaints and quarterly review ratings. Services magazine (Jan.-Feb. 2015)


Partial award would give Sodexo $25M owed by Detroit schools

BSCAI SmartBrief | Feb 26, 2015

Former janitor bequeaths $6 million to hospital, library

BSCAI SmartBrief | Feb 12, 2015

Va. county reports problems with outsourced custodians

BSCAI SmartBrief | Feb 12, 2015

Service Solutions to cover back pay for subcontractor's employees

BSCAI SmartBrief | Feb 05, 2015

BSCs brace for federal sourcing changes

BSCAI SmartBrief | Mar 05, 2015

Custodians' role in preventing cross-contamination

BSCAI SmartBrief | Feb 05, 2015

Feds to step up wage-and-hour investigations in 2015

BSCAI SmartBrief | Feb 05, 2015

Fla. county to address contractor's cleaning issues at schools

BSCAI SmartBrief | Feb 19, 2015

JANCOA Janitorial Services CEO wins award for women business owners

BSCAI SmartBrief | Feb 19, 2015


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Get the help you need to become an RBSM

BSCAI SmartBrief | Mar 05, 2015

Save on our March Marketplace special: "How to Get Contracts"

BSCAI SmartBrief | Mar 05, 2015

Network with fellow BSCs in the Midwest

BSCAI SmartBrief | Feb 26, 2015

Renew your RBSM and CBSE certifications

BSCAI SmartBrief | Feb 26, 2015

Executive Insights featuring Nathalie Doobin

BSCAI SmartBrief | Feb 19, 2015




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