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How agents should deal with irate customers

ASTA SmartBrief | Apr 28, 2016

Having angry customers is bad for business, but there are several ways to calm them and neutralize the situation, according to Service Quality Institute President John Tschohl. Agents should display empathy by listening to the customers' concerns, show that they are committed to finding solutions and offer different problem-solving options, as well as apologize and quickly solve the issues. TravelMarketReport.com (04/27)


How to recognize warning signs of travel fraud

ASTA SmartBrief | Apr 27, 2016

JFK airport opens pet restroom

ASTA SmartBrief | Apr 26, 2016

Should travel agents develop a specialty?

ASTA SmartBrief | Apr 29, 2016

How to make clients marvel at way you work

ASTA SmartBrief | Apr 28, 2016

Discovering the real tastes of Italy

ASTA SmartBrief | Apr 27, 2016

Hawaiian Airlines to install lie-flat seats on A330s

ASTA SmartBrief | Apr 26, 2016

Concentrate on consumers you can help

ASTA SmartBrief | Apr 27, 2016

Discovering Greece's peaceful Koufonisia

ASTA SmartBrief | Apr 28, 2016

Napa River Inn offers four-star comfort, amenities

ASTA SmartBrief | Apr 27, 2016


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Hero Pilot to Inspire as Keynote Speaker at ASTA Global Convention!

ASTA SmartBrief | Apr 29, 2016

Learn what it takes to become a Travel Agent on May 17!

ASTA SmartBrief | Apr 28, 2016

Introducing ASTA Fellows Professional Development Awards

ASTA SmartBrief | Apr 27, 2016

FAA Reauthorization ... Why travel agents should care

ASTA SmartBrief | Apr 26, 2016

Secure your hotel rate for the ASTA Maui Showcase -- offer ends today!

ASTA SmartBrief | Apr 25, 2016




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