Pa. bakery offers bagels and much more | Build interest in online content with these strategies | Tips for boosting customer service without massive costs
April 18, 2024
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Stories from the Street
Fran McLaughlin and Maria Quaranta-McLaughlin got their start selling sourdough bread and now have a bakery and coffee shop in Downingtown, Pa. "Local food always tastes better," McLaughlin said. "It's harder to work with because it's more finicky, but it's always worth it."
Full Story: Chester County Press (Pa.) (4/17) 
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Caring for Customers
Creating online content with counter-narrative opinions is one way to get people talking about your business, although your stance doesn't necessarily need to be controversial, according to Andy Crestodina, co-founder of Orbit Media. Using AI tools and working with influencers may also aid your content strategies, writes Michael Stelzner, founder of Social Media Examiner.
Full Story: Social Media Examiner (4/18) 
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Many successful companies excel due to their exceptional customer service, which can lead to increased profitability, a positive company image and customer retention. To enhance customer service without excessive costs, businesses can implement simple techniques such as emphasizing positivity and friendliness, responding promptly to inquiries and listening empathetically, writes Corinne Zudonyi.
Full Story: Sanitary Maintenance (4/16) 
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Keeping Shop
4 leadership anxiety traps and how to avoid them
(Richard Drury/Getty Images)
Leaders can make themselves unnecessarily anxious by focusing too much on negative thoughts that lead to all or nothing conclusions or over-generalization of situations that prevent them from seeing opportunities and solutions, writes LaRae Quy. "If we practice a more balanced way of analyzing outcomes daily, it helps to dial down our level of anxiety when confronted with a more threatening situation," Quy notes.
Full Story: SmartBrief/Leadership (4/17) 
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People ages 16 to 24 represent a large pool of untapped workforce talent, according to a new report, which recommends employers partner with community groups to create "opportunity youth" training programs and align the hiring of young people with strategic company goals. The report from the Society of Human Resource Management and the Walmart.org Center for Racial Equity also suggests offering internships, attending job fairs and making job postings more appealing to young job seekers, many of whom are people of color.
Full Story: Society for Human Resource Management (tiered subscription model) (4/16) 
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Managing the Money
Leaders and experts share advice on securing financing for your business when capital is scarce. Kameel Gaines of Rig On Wheels Broker & Recruitment Services recommends funding diversification, turning to sources such as business credit cards, grants and crowdfunding.
Full Story: Forbes (tiered subscription model) (4/17) 
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Tips & Tools
News You Can Use
Out of 12 districts around the country, all but two showed "either slight or modest economic growth" from late February to early April, according to the Federal Reserve's latest Beige Book report. In addition, the report noted that "contacts expected that inflation would hold steady at a slow pace moving forward."
Full Story: Bloomberg (4/17),  MarketWatch (tiered subscription model) (4/17) 
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More jobs are the reason the US economy is growing faster, as people who find new, often better-paying jobs tend to spend more money. Fifty-seven percent of workers hired in the last six months increased spending after they got a new job, according to a ZipRecruiter poll.
Full Story: USA Today (4/18) 
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SmartBreak: Question of the Day
Victoria Beckham was The Spice Girls' Posh Spice. Who was Sporty Spice?
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Jekaterina Beljankova, CEO of Wallace s.r.o, as quoted by Forbes
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