|Consumer Satellite Industry News
Fox, DISH signal potential for settlement in AutoHop lawsuit
Fox Broadcasting and DISH Network have asked for a pause in their litigation over the TV provider's ad-skipping AutoHop DVR, saying "it is highly likely that the negotiation later this year of a renewal of their 2010 agreement will result in resolution of this lawsuit." Fox recently reached a carriage deal with DISH covering Fox News and Fox Business Network. The Hollywood Reporter
Stop Mega Comcast group adds members
The Stop Mega Comcast group added 12 members this past week, nearly doubling the size of the group, which plans to educate lawmakers about the harmful effects of the proposed Comcast-Time Warner Cable merger. The Rural Broadband Alliance, the Consumers Union and the National Asian American Coalition are among the new members. "We welcome anyone who opposes the merger," said Jeffrey Blum, deputy general counsel for DISH Network. International Business Times
|Get Creative: 10 Ways to Think Outside the Box|
No matter your business, smart solutions come from out-of-the-box thinking. We all know creativity is king, but are you doing all you can to inspire and encourage creativity in your staff? Read the article and learn 10 ways to inspire creativity at your office.
What's shaping the White House's broadband policy
President Barack Obama's support of strict broadband regulations signals his administration's view that "the power to connect people to the Internet is now so great ... that it is in the public interest for government to step in," John Eggerton writes. Jeff Zients, director of the president's National Economic Council, argues that broadband is much like electricity -- something once seen as a luxury that is now a necessity. Multichannel News
4K TV: Content trails technology by wide margin
TV set makers unveiled a slew of new 4K TV models at the International CES last week, but studios and content distributors have been slow to follow suit. Set-top makers are also proceeding cautiously as they look to support the format. TechHive
|How to Achieve IT Agility: A Survival Guide for IT Decision Makers|
When business teams add new apps and services to already-strained networks, IT departments are accountable for making everything work. Is your team ready for this challenge? Read this eGuide to learn how IT teams are automating their networks, why they're utilizing Ethernet fabrics and SDN, and what success looks like as they regain network control and business relevance.
As simple as a smile
Who better to judge a technician's customer service skills than the customer herself? When Bonnie Hendricks' satellite dish was damaged and had to be fixed, she was so impressed by the conduct of her technician, Barbara Sawyer, that she wrote a letter singling her out for praise. "It was very hot and humid but she was smiling the whole time. I was impressed by her professionalism. You should be proud to have Barbara Sawyer as an employee!"
Hendricks isn't the only one who has noticed Sawyer's talent for connecting with customers. Her supervisor, Junior Placencia, says "She pays attention to details and maintains a positive attitude throughout, no matter what happens." Sawyer has a real gift for delivering great customer service, which is important, he asserts, because "what we do is 100% customer service." Read the full story.
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