Del. county changes recruiting strategy to improve retention | Tenn. EMS providers make house calls to reduce hospital readmissions | County hires fatigue consultant due to long paramedic shifts
July 22, 2015
NENA SmartBrief
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Del. county changes recruiting strategy to improve retention
New Castle County in Delaware has a 66% turnover rate for 9-1-1 dispatchers over the past five years, but officials are tackling this problem by recruiting only from an existing pool of call operators. "I could not imagine coming straight into it," said dispatcher and former call operator Aneesah Michaels. Chris Carver, NENA's director of 9-1-1 public safety access point operations, noted that many call centers have to hire 10 people to retain five. The News Journal (Wilmington, Del.) (tiered subscription model) (7/21)
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Tenn. EMS providers make house calls to reduce hospital readmissions
Priority Ambulance in Tennessee's Loudon County sends emergency services personnel on house calls in a program aimed at reducing hospital readmissions by checking on recently discharged patients. EMS responders use a Jeep filled with medical equipment to make the house calls, taking advantage of a new Tennessee law that allows emergency medical services agencies to provide nonemergency care. WATE-TV (Knoxville, Tenn.) (7/21)
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Policy Pulse
FCC takes strong stand against 9-1-1 outages with T-Mobile fine
The Federal Communications Commission is taking a tougher stand on 9-1-1 outages, issuing a record $17.5 million fine against T-Mobile US Inc. for an outage that left 50 million people without the ability to contact emergency services. The FCC has new rules that encourage telecoms to share outage information to resolve problems faster, and it has asked carriers and public safety professionals for ideas on how the 9-1-1 network can be improved. The Wall Street Journal (tiered subscription model) (7/17)
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Measures in Calif. target drones' interference with firefighting
Drone aircraft that hinder wildfire-fighting operations have become targets for California lawmakers, with a bill introduced that would give emergency responders immunity if they damage a drone while battling a fire. Another bill would raise fines and make jail time possible for drone operators who interfere with firefighting efforts. San Francisco Chronicle (free content)/The Associated Press (7/20)
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Innovation Insights
Forgety: Crisis Text Line offers ideas for text-to-911
The success of Crisis Text Line in helping people facing problems from domestic violence to suicide can offer emergency services agencies ideas for implementing next-generation capabilities such as text-to-9-1-1. "The model adopted by Crisis Text Line definitely foreshadows what we see to be some of the possibilities for 9-1-1 in the future," said NENA Director of Government Affairs Trey Forgety. "Even within the existing 9-1-1 ecosystem of agencies, it's possible that [in addition to] specific types of communication -- text-specialist PSAPs, telecommunicators, video communicators -- we may see even those that specialize in types of issues, like suicide. The flat IP architecture of NG9-1-1 allows for all these specializations in ways that would not have been possible in the past." Urgent Communications (7/16)
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AT&T creating private, cloud-based 9-1-1 system in Kan.
AT&T will implement a private, cloud-based next-generation 9-1-1 system for emergency communications in Kansas. Dispatchers will be able to log in using a high-speed connection from any connected public safety answering point. The company plans to expand the capabilities to include text-to-9-1-1 and multimedia messaging. American City Business Journals/Wichita, Kan. (7/21)
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Desire is the key to motivation, but it's determination and commitment to an unrelenting pursuit of your goal -- a commitment to excellence -- that will enable you to attain the success you seek."
-- Mario Andretti,
race car driver
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