Dispatchers must find balance between empathy, focus | First responders to patrol football championship on horses, bikes | Cities, tech startup test location technology for mobile 9-1-1 callers
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January 4, 2017
NENA SmartBrief
News for emergency communications and response professionals
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Making the Call
Dispatchers must find balance between empathy, focus
Emergency dispatchers say they are prepared for the unknown and know their day can go from quiet to an explosion of events within minutes. They also need to find an appropriate balance between empathy and comfort and the need to get callers to focus and provide necessary information.
The Greeneville Sun (Tenn.) (12/31),  Brownwood Bulletin (Texas) (1/2) 
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First responders to patrol football championship on horses, bikes
The College Football Playoff Championship game in Tampa, Fla., will be patrolled by police and paramedics on horses and mountain bikes. Tampa police officials say horses and bikes allow first responders to get to incidents quickly in crowded areas.
Tampa Bay Times (St. Petersburg, Fla.) (12/29) 
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Other News
Policy Pulse
New Ill. law requires victim-assistance training
An Illinois law taking effect this year requires that 9-1-1 call center staff and law enforcement agencies receive victim-assistance training, and that officers complete reports on every sexual assault. It is intended to encourage more reporting of such crimes.
KFVS-TV (Cape Girardeau, Mo.) (12/30) 
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R.I. lawmaker wants to change allocation of E-9-1-1 fees
Rhode Island collects more than $17 million in E-9-1-1 fees each year, but only about $5.4 million goes to the state's E-9-1-1 center. A state lawmaker plans to introduce legislation to direct all of the money to public safety or reduce phone surcharges.
WJAR-TV (Cranston, R.I.) (1/3) 
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Innovation Insights
Forum to cover best practices for drone use in public safety
The first National Unmanned Aerial Systems Summit is set for next month in central Virginia, providing a place to conduct field exercises and share best practices for using drones in public safety. Applications include search and rescue, weather imaging, damage assessment and disaster response.
Star-Exponent (Culpeper, Va.) (12/31) 
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FirstNet offers $30M technology research grant
FirstNet has allocated $30 million for a research grant to develop digital tools for the broadband communications network for first responders. It is looking for projects related to public safety analytics, location-based services and mission-critical voice.
FedScoop (12/28) 
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Making mistakes is the privilege of the active -- of those who can correct their mistakes and put them right.
Ingvar Kamprad,
business magnate
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