9-1-1 dispatchers eye domestic violence response | N.D. county's 9-1-1 back up after technical problems | Denver 9-1-1 center, fleet expected to relocate
 
May 13, 2015
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9-1-1 dispatchers eye domestic violence response
Emergency dispatchers complete rigorous training to learn how to respond to cases, but they must go through eight more hours -- in addition to the 40-hour training -- to learn how to speak with victims of domestic violence. "We try to train our dispatchers and have them understand these are definitely victims," said James Lake, director of Charleston County (S.C.) Dispatch. "Their concerns, their issues have to be handled very gently. And we have to be very empathetic to what their needs are." The Christian Science Monitor (5/6)
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N.D. county's 9-1-1 back up after technical problems
On Saturday night the 9-1-1 system's phones were down for 11 hours in North Dakota's Grand Forks County, but the system is back up and running. During the outage, calls were routed through Fargo. WDAZ-TV (Grand Forks, N.D.) (5/10)
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Denver 9-1-1 center, fleet expected to relocate
Denver's 9-1-1 dispatch center and fleet are expected to have a new home. The City Council was expected to approve a $24 million lease-purchase agreement. Under the plan, the 9-1-1 center would relocate to an existing call center that needs renovation, and the Fleet Services Center would have a new building. The Denver Post (5/11)
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Policy Pulse
Homeland Security: Hackers could target 9-1-1 systems
A Department of Homeland Security division is warning that emergency call centers in the U.S. may be susceptible to cyberattacks that could shut down 9-1-1 systems and prevent people from getting emergency assistance. According to data issued by NENA at the end of March, more than 200 9-1-1 systems had been hacked. The Hill (5/8)
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Texas counties reap benefits of text-to-9-1-1
Residents of three south-central Texas counties have a new way to reach 9-1-1 dispatchers, and it is yielding arrests. Text-to-9-1-1 services went live May 1 in the area, and the technology allowed authorities to intervene in a domestic violence case and a reported sexual assault. However, Bexar County Sheriff Susan Pamerleau urged residents to continue to call 9-1-1, if possible, and to use texting only when calling is not an option. San Antonio Express-News (5/5)
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Innovation Insights
Emergency personnel train with Idaho Air National Guard for fire season
The Idaho Air National Guard worked with local firefighters and emergency responders in Pocatello last week to train them in emergency rescue methods ahead of the coming fire season. Two UH-72 Lakotas were used in the training on how to remove an injured person from a rugged area. Idaho State Journal (Pocatello) (tiered subscription model)/The Associated Press (5/9)
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NENA News
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SmartQuote
The great aim of education is not knowledge but action."
-- Herbert Spencer,
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