9-1-1 dispatchers share Pulse shooting experiences | Emergency calls from cell phones delayed in Wis. city | First responders in Calif. prepare for disaster
November 23, 2016
NENA SmartBrief
News for emergency communications and response professionals
Making the Call
9-1-1 dispatchers share Pulse shooting experiences
All of the calls made to 9-1-1 dispatchers during the Pulse nightclub shooting in Orlando, Fla., have now been made public by a state judge. The calls show the difficulties faced by police in reaching the victims, the panic expressed by those inside the club, and the strength of the dispatchers who took the calls and provided reassurance.
Miami Herald (tiered subscription model) (11/20),  Chicago Tribune (tiered subscription model) (11/18) 
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Emergency calls from cell phones delayed in Wis. city
The city of Waukesha, Wis., has found that many calls to its emergency services are delayed by as much as 45 seconds, sparking pressure to change the dual-dispatch system that sees mobile and landline calls handled separately. "About 85% of our call volume is wireless," said County Emergency Preparedness Director Gary Bell.
CBS News (11/15) 
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First responders in Calif. prepare for disaster
Fire and health professionals from California's first responder program successfully tackled a major training scenario that included multiple simulated casualties and chemical hazards. The practical training will help in the event of a real-life emergency.
EMS1.com (11/20) 
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Other News
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Policy Pulse
Ind. officials seek funding to help to cut 9-1-1 call wait times
Emergency call wait times in Marion County, Ind., can reach 30 seconds, but officials are seeking more funding for salaries and hiring to increase staff. The current entry salary is $26,000.
WXIN-TV (Indianapolis) (11/17) 
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Salem, Ohio, urged to decide on remaining in county 9-1-1 system
Columbiana County, Ohio, has called on the city of Salem to decide whether it will remain part of the county's 9-1-1 call handling and dispatch system. County officials have made it clear they want Salem to remain in the county system, but request that a decision come soon.
The Salem News (Ohio) (11/19) 
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Innovation Insights
Ill. counties learn about 9-1-1 technology
Officials of Illinois counties will attend presentations next year to learn more about the benefits of NextGen 9-1-1 technologies and how they can help interconnect all 9-1-1 systems in the state. Effingham County 9-1-1 System Administrator Jodi Moomaw has been appointed secretary for the Illinois National Emergency Number Association Board.
Effingham Daily News (Ill.) (11/17) 
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Birds sing after a storm. Why shouldn't people feel as free to delight in whatever sunlight remains to them?
Rose Kennedy,
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