U.S. first responders gear up for possible Ebola calls | Dispatchers get new protocols for potential Ebola calls | Tulsa, Okla., first responders trained to spot human trafficking
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October 22, 2014
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U.S. first responders gear up for possible Ebola calls
First responders across the U.S. are undergoing special training, watching video guides and getting new protective gear in the event they have to respond to an Ebola call. "Infectious disease is not just Ebola. Whether we have bird flu, meningitis, Ebola -- first responders need to take precautions for any infectious disease," said Lyndhurst, Ohio, Fire Chief Michael Carroll. The Seattle Times (10/21), The Plain Dealer (Cleveland) (10/21), WLBT-TV (Jackson, Miss.) (10/20)
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Dispatchers get new protocols for potential Ebola calls
San Francisco's 9-1-1 dispatchers are using a new protocol for callers who may have been exposed to Ebola or who are experiencing symptoms. Meanwhile, New York City officials are worried about a public Ebola panic and have instructed dispatchers not to use the word Ebola or related terminology during radio transmissions. New York dispatchers instead are to use "F/T" to designate a person who has a fever or has traveled to West Africa. New York Post (10/16), KPIX-TV (San Francisco) (10/16)
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Policy Pulse
FCC pledges quick action to prevent avoidable 9-1-1 outages
A 9-1-1 outage in April that affected seven states was caused by a software glitch, in addition to actions taken by a service vendor, according to data presented to the Federal Communications Commission. It was one of four avoidable U.S. 9-1-1 outages this year, and FCC Chairman Tom Wheeler said the agency must act quickly to prevent future events. "The transition to all-IP networks is going to create a series of challenges such as this," he added. Urgent Communications (10/17)
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Oakland, Calif., changes 9-1-1 call-routing policy to speed response
Police officials in Oakland, Calif., plan to improve emergency response times by changing their policy on 9-1-1 cellphone calls. Officials said they will begin accepting some of these calls by the end of the year instead of routing them to the California Highway Patrol. The process will require hiring more dispatchers. KTVU-TV (Oakland, Calif.) (10/20)
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Innovation Insights
NASA researchers create firefighting drones
NASA's Langley Research Center in Virginia is developing drones to help detect and extinguish fires before they get out of control. Aerospace engineer Mike Logan said the drones could be able to conduct missions less expensively than human first responders -- possibly at $50 per flight. WAVY-TV (Portsmouth, Va.) (10/20)
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Miss. county uses technology to avoid 9-1-1 consolidation
Instead of consolidating 9-1-1 centers, Adams County, Miss., will use new technology to improve communications between dispatchers at the Natchez police department and the sheriff's office. The new digital system will store information and track calls so data are not lost when calls are transferred between the two agencies. The Natchez Democrat (Miss.) (10/21)
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NENA announces webinar on dealing with problem employees
Managing the Problem Employee
Wednesday, October 29 | 3PM Eastern (live) or On-Demand
$50 for NENA Members | $85 for Non-Members
Register here!
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