CHP dispatchers are front line for first responders in Calif. Dispatchers for the California Highway Patrol are the first contact for the majority of cellphone 9-1-1 calls in the state, and they can be responsible for calls from several counties. In 2014 CHP dispatchers handled about 7.4 million 9-1-1 calls, along with additional service calls. "A key personality trait for a CHP dispatcher is the ability to work well with others, especially during stressful situations," David Singer writes.The Fresno Bee (Calif.) (free registration)
Rural first responders face recruitment challenges Rural first responders are facing recruitment and retention challenges, which are common to small communities nationwide. Department of Homeland Security Deputy Secretary Alejandro Mayorkas heard from rural officials about these issues last week and plans to work on solutions. Mayorkas will collaborate with Federal Emergency Management Agency Secretary Craig Fugate and hopes to begin offering help by the end of the year.Grand Forks Herald (N.D.)
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Carrier agrees to $16 million fine to settle 9-1-1 outage case The Federal Communications Commission reached a $16 million settlement with CenturyLink over a 9-1-1 outage that affected the ability of millions of Americans to call 9-1-1 last year. It is the largest fine in a 9-1-1 case. This case involved several phone companies, which have agreed to a compliance plan to prevent outages and provide faster notification of breakdowns.The Hill
FirstNet offers opportunity for rural wireless networks There are opportunities for rural wireless network operators in the development of FirstNet, specifically using excess spectrum during downtime, said Steven Berry, CEO of the Competitive Carriers Association. Collaborating with FirstNet could also get new technologies to rural network operators faster.Telecompetitor.com
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