CHP dispatchers are front line for first responders in Calif. | Rural first responders face recruitment challenges | Dispatcher creates code to communicate with boy hiding from intruder

April 8, 2015
NENA SmartBrief
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CHP dispatchers are front line for first responders in Calif.
Dispatchers for the California Highway Patrol are the first contact for the majority of cellphone 9-1-1 calls in the state, and they can be responsible for calls from several counties. In 2014 CHP dispatchers handled about 7.4 million 9-1-1 calls, along with additional service calls. "A key personality trait for a CHP dispatcher is the ability to work well with others, especially during stressful situations," David Singer writes. The Fresno Bee (Calif.) (free registration) (4/6)
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Rural first responders face recruitment challenges
Rural first responders are facing recruitment and retention challenges, which are common to small communities nationwide. Department of Homeland Security Deputy Secretary Alejandro Mayorkas heard from rural officials about these issues last week and plans to work on solutions. Mayorkas will collaborate with Federal Emergency Management Agency Secretary Craig Fugate and hopes to begin offering help by the end of the year. Grand Forks Herald (N.D.) (3/31), Grand Forks Herald (N.D.) (4/1)
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Policy Pulse
Carrier agrees to $16 million fine to settle 9-1-1 outage case
The Federal Communications Commission reached a $16 million settlement with CenturyLink over a 9-1-1 outage that affected the ability of millions of Americans to call 9-1-1 last year. It is the largest fine in a 9-1-1 case. This case involved several phone companies, which have agreed to a compliance plan to prevent outages and provide faster notification of breakdowns. The Hill (4/6)
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FirstNet offers opportunity for rural wireless networks
There are opportunities for rural wireless network operators in the development of FirstNet, specifically using excess spectrum during downtime, said Steven Berry, CEO of the Competitive Carriers Association. Collaborating with FirstNet could also get new technologies to rural network operators faster. (4/6)
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Innovation Insights
NYC's ShotSpotter hears gunshots not called in to 9-1-1
New York City's ShotSpotter Flex System logged 55 cases of gunfire in its first two weeks of use, but only 12 of these incidents were called in to 9-1-1, according to Jessica Tisch, the city police department's deputy commissioner for IT. The pilot program has been launched in the Bronx and Brooklyn, and it has helped get officers to the scene of a shooting faster. It is expected to last one year. The Wall Street Journal (tiered subscription model) (4/1)
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Ariz. firefighters test military technology to coordinate response
Prescott, Ariz., firefighters are testing the military's Fire Line Advanced Situational Awareness for Handhelds communication and tracking system to see if it can protect first responders. The FLASH system can create a network in remote areas and provide an interactive display for firefighters using radios, handheld tablet computers and air-mounted sensors. This allows them to coordinate activities and track fire locations. Cronkite News Service (Arizona State University) (4/1)
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Indecision and delay are the parents of failure."
-- George Canning,
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