Fla. county call center advises residents on Irma strategies | Sioux Falls, S.D., to add dispatcher shifts to meet rising demand | Some parts of Fla. suspended emergency response during worst of storm
September 12, 2017
NENA SmartBrief
News for emergency communications and response professionals
Making the Call
Fla. county call center advises residents on Irma strategies
Fla. county call center advises residents on Irma strategies
(Joe Raedle/Getty Images)
The Citizen Information Center in Pinellas County, Fla., shifted from dispatching aid for callers to advising them on how to stay safe while Hurricane Irma battered the state. The center received tens of thousands of calls daily as the storm approached and developed a system to prioritize calls and offer advice as conditions deteriorated.
Tampa Bay Times (St. Petersburg, Fla.) (9/10) 
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Sioux Falls, S.D., to add dispatcher shifts to meet rising demand
As the population and volume of emergency calls in Sioux Falls, S.D., increase, Metro Communications is adding two "power shifts" to the schedule to ensure the agency has enough dispatchers to take calls during peak hours. In January, two new staggered shifts will be added to the schedule, allowing extra staff between 10 a.m. and 2 a.m.
The Washington Times/The Associated Press (9/9) 
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Some parts of Fla. suspended emergency response during worst of storm
During the worst of Hurricane Irma, Florida first responders in some areas had to hold off on responding to 9-1-1 calls as emergency services were suspended to keep the rescuers safe.
CNN (9/11) 
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Making the Most of Parcel Boundary Data
For a growing list of industries, the importance and widening use of parcel boundary and property data continues to grow. Thankfully, alternatives to traditional parcel acquisition efforts are now available through cost-effective and ready to use solutions. Read our guide to smart decision-making using parcel boundary data
Policy Pulse
N.H. officials to make FirstNet recommendation in coming weeks
New Hampshire officials will make their recommendation to the governor on whether to opt-in to FirstNet around Oct. 1. Rivada Networks, New Hampshire's alternative plan vendor, has named U.S. Cellular as its carrier partner, and officials plan to compare the alternative plan with FirstNet's final state plan when it's released this month.
Urgent Communications (9/7) 
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Ill. fire department to begin charging for invalid assists
The Wheeling, Ill., fire department will begin charging for frequent "invalid assists," or non-emergency calls where residents call the fire department for help getting around their homes or out of their cars. The fees will begin on the fourth invalid assist call in a one-year period, and the amount will increase as a person's number of calls increases.
Daily Herald (Arlington Heights, Ill.) (9/7) 
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Innovation Insights
Technology alerts firefighters when colleague stops moving
The Inwood, N.Y., Fire District will use a grant to buy breathing packs with new technology that warns firefighters when a colleague isn't moving. The department hopes the equipment will prevent tragedies by signaling that a firefighter may need help.
Newsday (Long Island, N.Y.) (tiered subscription model) (9/10) 
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First, say to yourself what you would be, and then do what you have to do.
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