Emergency dispatchers say they are prepared for the unknown and know their day can go from quiet to an explosion of events within minutes. They also need to find an appropriate balance between empathy and comfort and the need to get callers to focus and provide necessary information.
The College Football Playoff Championship game in Tampa, Fla., will be patrolled by police and paramedics on horses and mountain bikes. Tampa police officials say horses and bikes allow first responders to get to incidents quickly in crowded areas.
An Illinois law taking effect this year requires that 9-1-1 call center staff and law enforcement agencies receive victim-assistance training, and that officers complete reports on every sexual assault. It is intended to encourage more reporting of such crimes.
Rhode Island collects more than $17 million in E-9-1-1 fees each year, but only about $5.4 million goes to the state's E-9-1-1 center. A state lawmaker plans to introduce legislation to direct all of the money to public safety or reduce phone surcharges.
The first National Unmanned Aerial Systems Summit is set for next month in central Virginia, providing a place to conduct field exercises and share best practices for using drones in public safety. Applications include search and rescue, weather imaging, damage assessment and disaster response.
FirstNet has allocated $30 million for a research grant to develop digital tools for the broadband communications network for first responders. It is looking for projects related to public safety analytics, location-based services and mission-critical voice.