The Citizen Information Center in Pinellas County, Fla., shifted from dispatching aid for callers to advising them on how to stay safe while Hurricane Irma battered the state. The center received tens of thousands of calls daily as the storm approached and developed a system to prioritize calls and offer advice as conditions deteriorated.
As the population and volume of emergency calls in Sioux Falls, S.D., increase, Metro Communications is adding two "power shifts" to the schedule to ensure the agency has enough dispatchers to take calls during peak hours. In January, two new staggered shifts will be added to the schedule, allowing extra staff between 10 a.m. and 2 a.m.
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New Hampshire officials will make their recommendation to the governor on whether to opt-in to FirstNet around Oct. 1. Rivada Networks, New Hampshire's alternative plan vendor, has named U.S. Cellular as its carrier partner, and officials plan to compare the alternative plan with FirstNet's final state plan when it's released this month.
The Wheeling, Ill., fire department will begin charging for frequent "invalid assists," or non-emergency calls where residents call the fire department for help getting around their homes or out of their cars. The fees will begin on the fourth invalid assist call in a one-year period, and the amount will increase as a person's number of calls increases.
The Inwood, N.Y., Fire District will use a grant to buy breathing packs with new technology that warns firefighters when a colleague isn't moving. The department hopes the equipment will prevent tragedies by signaling that a firefighter may need help.