Tenn. 9-1-1 network issue resolved | Tenn. officials consider better coordination of emergency communications | Utah opts in to FirstNet
November 9, 2017
NENA SmartBrief
News for emergency communications and response professionals
Making the Call
Tenn. 9-1-1 network issue resolved
An issue with the Tennessee 9-1-1 Network Operations Center that caused calls to be misdirected across the state has been resolved. A software update may have caused the problem.
WVLT-TV (Knoxville, Tenn.) (11/8) 
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Tenn. officials consider better coordination of emergency communications
Kingsport and Sullivan County in Tennessee may need to discuss how to improve emergency communications after residents near a chemical plant weren't alerted to an explosion until almost two hours after it occurred. Officials say better coordination between the chemical company and the county is necessary to improve response times and emergency advisories.
WCYB-TV/WEMT-TV (Bristol, Va.) (11/3) 
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Policy Pulse
Utah opts in to FirstNet
Utah has opted in to the FirstNet network, becoming the 29th state to do so. The eight states that have yet to opt in or issue an request for proposal seeking potential alternatives are North Dakota, South Dakota, California, New York, Delaware, Ohio, Illinois and Florida.
Urgent Communications (11/6) 
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CPR guideline update includes instruction by dispatchers over phone
The American Heart Association updated its CPR guidelines to recommend emergency dispatchers give callers CPR instructions over the phone when handling a cardiac arrest situation, both for untrained callers and to reinforce previous training. Currently, about half of dispatchers give instructions on the phone, but immediate bystander assistance can double or triple a victim's chances of survival, according to the AHA.
Cardiovascular Business online (11/7) 
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Innovation Insights
App helps first responders during rail accidents
When a train derailment or other accident occurs, the AskRail app allows first responders to pinpoint cars that may be carrying hazardous materials and provides information on how to handle them. It also maps important locations within half a mile of the accident, such as schools or rivers.
The Tennessean (Nashville) (tiered subscription model) (11/6) 
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Mobile unit treats stroke victims en route to hospital
Because stroke victims lose millions of brain cells every minute treatment is delayed, several major US cities are studying mobile stroke treatment units to help victims before they reach the hospital.
WCBS-TV (New York City) (11/7) 
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You build on failure. You use it as a steppingstone. Close the door on the past. You don't try to forget the mistakes, but you don't dwell on it. You don't let it have any of your energy, or any of your time, or any of your space.
Johnny Cash,
singer and songwriter
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