Look to instill passion and perseverance | Beware of hubris | Your employees probably don't know your strategy
November 23, 2016
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SmartBrief on Leadership
Innovative Ideas. Ahead of the Curve.
Leading Edge
Look to instill passion and perseverance
The ideal leadership model is to be supportive while upholding high standards for yourself and others, writes Robert Glazer, who offers three tips for improving your leadership and instilling the "grit" that's espoused by Angela Duckworth.
SmartBrief/Leadership (11/22) 
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Beware of hubris
Investors and boards of directors should consider whether a prospective CEO may have "executive hubris" or the more positive trait "justifiable confidence," writes Tim Laseter. Four signals to watch for are narcissism, dismissiveness, inquisitiveness and humility.
Strategy+Business online (free registration) (11/21) 
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Embrace Disruptive Innovation
Traditional business is constantly being impacted by overwhelming and sudden shifts in the marketplace. This new normal is "disruptive innovation". Read this white paper to learn what disruptive innovation is and how your company can use cloud ERP to stay in the game.
Download the white paper >
Strategic Management
Your employees probably don't know your strategy
Research has found that employees are often unaware of or unable to identify their company's strategy, writes David Grossman, who offers various data points on the situation.
LeaderCommunicator Blog (11/21) 
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Get with the flow. How payment processing affects cash flow.
Cash flow is the lubricant of business. Without a healthy cash flow, business dries up. It stops. It can't function. Which is why it is vital to keep the revenues coming in as the expenses go out. But there's one aspect of cash flow that many of us are not aware of. It is how managing credit cards and other such non-cash payments affect cash flow. Turns out it has a huge affect. Download the free guide today.
Smarter Communication
Maximize your body shape when presenting
Your movements, energy level and gestures can be coordinated with your particular size and shape, Anett Grant writes, helping you "move from worrying about your size to capitalizing on it."
Fast Company online (11/20) 
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20 questions to improve work conversations
How you begin a conversation can determine how productive the discussion will be, writes Dan Rockwell. He offers 10 such icebreakers, as well as 10 questions for helping move forward after the conversation ends.
Leadership Freak blog (11/22) 
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Customers First
A weekly look at serving customers better
Table service, kiosks give customers options at McDonald's
(Paul J. Richards/AFP/Getty Images)
McDonald's plans to deliver meals to tables at all US restaurants by next year, while also offering kiosks in some locations where customers can place orders without any employee interaction. "We are putting more control in the hands of customers," CEO Steve Easterbook said.
Advertising Age (11/17),  Adweek (11/17) 
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In Their Own Words
To be at your best, rest
To be at your best, rest
Leaders and team members alike don't value the benefits of rest in the way they should. "Encourage managers and workers to take rest seriously and to recognize that it helps people be more productive than they'll be if they're perpetually overworked and stressed," says Alex Soojung-Kim Pang, author of "Rest: Why You Get More Done When You Work Less."
SHRM Online (11/16) 
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Daily Diversion
World's "whistled" languages studied
World's "whistled" languages studied
(AFP/Getty Images)
About 70 populations across the world communicate through whistled languages in North and South America and Africa, among other places. This article highlights linguists' research and efforts to document these languages, which scientists say expand knowledge of how the human brain processes information.
ScientificAmerican.com (11/22) 
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Editor's Note
SmartBrief will not publish Thursday, Friday
In observance of Thanksgiving in the US, SmartBrief will not publish Thursday and Friday. Publication will resume Monday.
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Birds sing after a storm. Why shouldn't people feel as free to delight in whatever sunlight remains to them?
Rose Kennedy,
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