Exec calls for consumer-oriented revenue cycle management in health care | Ed Marx comments on consumerism in health care | Survey reveals top investment priorities for health care CIOs
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February 16, 2017
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Exec calls for consumer-oriented revenue cycle management in health care
Health care organizations should develop a cohesive and integrated revenue cycle management strategy to bolster data transparency as well as consumer engagement and loyalty, writes Cerner President Zane Burke. "Helping individuals understand the financial side of health care will better enable them to fulfill their financial responsibilities and bring us closer to more proactive management of our populations," Burke writes.
Healthcare IT News (2/14) 
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Ed Marx comments on consumerism in health care
Ed Marx
Ed Marx, NYC HHC IT leadership team (Submitted photo)
As Cerner President Zane Burke points out, consumerism is no longer a buzzword -- it is part of our health care ecosystem. And CIOs are in a prime position to assist our organizations in innovating new methods and tools to completely engage prospective and active patients in a direct and effective manner.

We have done an OK job shepherding our health systems on the clinical side of consumerism by extending portals and embracing social media and mobile health, but we left out the revenue cycle part of the equation. If we are to truly embrace consumerism and affect clinical quality as well as economic prosperity, we must have a comprehensive plan to execute.

I recommend circling with your team and whatever multidiscipline governance committee you employ and look at your organization's consumer strategies and how technology plays a role. Are you prepared to support key consumer-directed initiatives? What tools have you seen peer organizations employ to tackle the challenges of population health and connected health that your health system will benefit from?

Consumerism is not going away; it will only grow. You have a chance for differentiation and competitive advantage if you make assertive moves now before it becomes mainstream. Working closely with your health system leadership, you can develop consumer-oriented strategies that, when properly executed, can not only help increase the quality of care as you engage patients, but also shore up the bottom line.
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The Healthcare CIO Perspective on Supporting Clinical Workflows
In this survey designed specifically for healthcare CIOs and administered by CHIME, more than 100 IT leaders revealed the business goals behind their mobile workflow investments. CIOs responded to questions about their big-picture goals, the use cases driving their mobile app selections, and which common workflows they are focused on improving. Read the eBrief now >>
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Strategy & Leadership
Survey reveals top investment priorities for health care CIOs
Thirty-eight percent of health care CIOs identified EMR system optimization as their top investment priority for the next three years, while most cited boosting clinical/business processes as the biggest challenge in health IT, according to a CHIME and KPMG survey. The report also showed that 63% of respondents are expecting their budget plans to remain unchanged over the next 12 months, and about 25% are investing in or using cloud computing infrastructure.
HIT Consultant (2/15) 
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CHIME exec details international efforts
CHIME continues to be committed to its US members amid its initiatives to provide support structures, professional development programs and services to health care CIOs in Asia, Europe and South America, CHIME Executive Vice President and Chief Operating Officer Keith Fraidenburg said. CHIME is also collaborating with HIMSS' international team to help health CIOs around the world as they face similar leadership challenges, Fraidenburg said.
HealthSystemCIO.com (2/14) 
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Technology Spotlight
Security firm finds malware on medical devices worldwide
San Mateo, Calif.-based cybersecurity firm TrapX Security found malware affecting an oncology center's MRI machine, a provider's PACS system and a surgical center's blood gas analyzer as part of its efforts to investigate global cyberbreaches in health care. Medical devices that are infected with malware create a backdoor security gap that compromises patients' medical records and could endanger their lives, according to the company's MEDJACK.3 report being unveiled at a cybersecurity conference this week.
KGO-TV (San Francisco) (2/15) 
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Management & Operation
HIMSS Analytics awards Stage 7 validation to Wash. state medical center
Providence Regional Medical Center in Everett, Wash., has achieved Stage 7 acute care validation on the HIMSS Analytics EMR Adoption Model in recognition of its use of an EHR system to improve patient care. Health IT use has improved the hospital's ability to obtain medical information from other facilities, view records from other clinics instantly and provide access to EMRs to all team members, said interim Chief Medical Officer Dr. Frank Andersen.
Healthcare Informatics online (2/14) 
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Systems integration allows infusion pump to communicate with EHRs
B. Braun Medical's Outlook large-volume infusion pump has been integrated with Iatric Systems' Accelero Connect integration software to enable sharing of data with EHR systems. The companies have also conducted testing and validation of B. Braun's AutoComplete Integrated EMR capabilities, allowing the solution to be offered to Outlook pump customers.
Drug Delivery Business News (2/14) 
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Regulatory & Legislative
Task force presents recommendations for ONC's 2017 ISA
The ONC received recommendations from the 2017 Interoperability Standards Advisory Task Force to help it improve the 2017 ISA. The recommendations include adding a notation about the varying maturity levels for Fast Healthcare Interoperability Resources and providing a specific definition to differentiate between using FHIR as an application programming interface-based approach to interoperability or as a "clinical resource."
Health Data Management (2/14) 
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Market Focus
Fla. House subcommittee advances telehealth bill
The Florida House Health Quality Subcommittee advanced a telehealth bill that would allow advanced registered nurse practitioners to practice independently without a doctor's supervision when treating patients remotely. To qualify, ARNPs would have to complete a graduate-level course in pharmacology, as well as a certain number of supervised practice hours, and not be the subject of any disciplinary action during the past five years.
WFSU-FM (Tallahassee, Fla.) (2/15) 
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CHIME News
CHIME Boot Camp: Get your hands dirty
The Healthcare CIO Boot Camp is one of CHIME's most popular and successful programs. It's an intense three-and-a-half days of learning, sharing and growing. The program is taught by leading CIOs and combines presentations, small group discussions, case studies and interactive problem-solving, allowing participants to learn the real-world skills necessary to become a successful health care CIO. Participation in the Boot Camp is currently limited to CHIME members and their direct reports (including affiliates). Learn more.
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CMIO Leadership Academy open for registration
The CMIO role in today's health care organization has never been more challenging. To better equip physician leaders filling this important position, CHIME's CMIO Leadership Academy is designed for physicians currently in CMIO or associate CMIO positions seeking to take their role to the next level, and the curriculum is modeled on CHIME's successful Healthcare CIO Boot Camp. This program's leadership content is specifically tailored for CMIOs to gain the real-world skills necessary for today's successful physician leaders. Taught by a faculty of health care CIOs and CMIOs, this intensive program features a collaborative teaching methodology combining presentations, small group discussions, case study analysis, progressive problem solving and personal mentoring -- focused on equipping CMIOs to be successful leaders working with the executive suite and CIOs. Learn more.
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Man is not a rational animal. He is only truly good or great when he acts from passion.
Benjamin Disraeli,
prime minister and writer
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