Credit card issuers use balance-transfer promotions to compete | Know your enemy, says Bank of the West exec | Analyst: Apple Pay's appeal will continue to grow
February 23, 2015
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Bank branches remain vital for customers, FDIC study finds
The number of bank branches declined 4.8% from 2009 to June 2014, says a study by the Federal Deposit Insurance Corp. The study found scant evidence that digital banking has dramatically reduced the need for branches. It identified four major influences on brick-and-mortar offices: banking crises, population increases, tech innovation and legislative changes. HousingWire (2/19)
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Retail Banking Roundup
Credit card issuers use balance-transfer promotions to compete
Credit card issuers are extending the length of promotional interest rate periods for balance transfers, according to a CardHub survey of 15 major issuers. Citigroup, Discover and PNC Bank cards offer zero-percent interest for 18 months, charging a 3% fee for transfers. JPMorgan Chase has a zero-percent interest offer for 15 months with no transfer fee. The New York Times (tiered subscription model) (2/20)
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5 tips for managing negative online comments
The Internet gives your customers a voice online, but what can you do when that voice is yelling negative comments? With 5 tips, you can learn how to positively respond and help direct the conversation. Read the article and learn the 5 ways to respond positively.

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Know your enemy, says Bank of the West exec
The best way to defeat hackers is to learn about potential wrongdoers, their tactics and targets, says David Pollino, Bank of the West's senior vice president and enterprise fraud prevention officer. Banks should then share that information with law enforcement officials, peers and regulators. "Being able to drive for the right outcomes involves knowing what problem you're trying to solve, or, in some cases, knowing who your enemies are and how they react," he said. (2/20)
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Analyst: Apple Pay's appeal will continue to grow
Apple Pay accounts for two-thirds of U.S. mobile payments, and that is set to keep growing, says Will Power, senior research analyst with Robert Baird. "There are still a limited number of vendors that are supporting it, but our expectation is that's going to continue to grow just given the early success the early vendors are having with it," Power said. CNBC (2/20)
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Response to Sony hack reveals need for U.S. cyberpolicy changes
The response from government and company officials in the days after Sony discovered that its computer systems had been breached shows the extent to which U.S. cybersecurity remains hampered by inadequate information sharing and uncoordinated efforts among federal agencies. The Wall Street Journal (tiered subscription model) (2/22)
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Alleged Gemalto hack suggests payments-security vulnerability
A newly published report claims that U.S. and U.K. intelligence services hacked into Gemalto, a Dutch company that makes EMV chips and SIM cards, five years ago to steal encryption keys. The alleged hack proves any system can be breached, experts say, but the payments industry has protocols in place that could limit damage from hackers. (free content)/Bank Technology News (2/20)
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Building Workplace Trust 2015
Interaction Associates' 6th annual research study tracking trust on the job, Building Workplace Trust, is out, and more than half of employees surveyed give their organizations low marks for trust and leadership. Yet this year's findings again point to how high trust leads to better outcomes and financial results — and even boosts innovation.

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Regulators seek comments on outdated capital, lending rules
The Federal Reserve and other regulators are giving bank executives a chance to look at the federal rulebook in search of unnecessary or outdated regulations. Regulators are seeking comments about rules governing capital requirements, bank operations and lending in low-income neighborhoods as part of a review process required every 10 years. The Wall Street Journal (tiered subscription model)/MoneyBeat blog (2/20)
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Transformational Journeys: Modern Business Planning
Harvard Business Review explores why CFO's and their finance organizations must adapt to the changing landscape of their markets and how big data, organizational collaboration, and new cloud-based planning and analysis technologies are driving successful change.
Click here to access the report.

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Don't give promotions unless there's a reason
Leaders shouldn't promote people for the sake of it, writes Matt Straz, CEO and founder of Namely. "We all welcome promotions with open arms, but they shouldn't be used as the primary way to reward employees for their hard work," he writes. SmartBrief/SmartBlog on Leadership (2/18)
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How SDN Makes Campus Networks Better
When should agencies adopt SDN? IDC reports that SDN provides immediate benefits for government campus networks, including modernized IT infrastructures that are more agile, cost-effective, and collaborative.
Read this new IDC paper to learn more.

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Registration for CBA LIVE 2015: The Consumer Agenda is now open. Join us March 23-25 in Orlando, Fla., at the Hilton Orlando Bonnet Creek. Register today.
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-- Arthur Rubinstein,
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