US News & World Report's annual ranking of US-based airlines gave Alaska Airlines top marks in its Best Airlines Reward Program category. This is the third year in a row the carrier has landed the top spot in the ranking, which considers member perks and how easy it is to earn a free flight.
Customs and Border Protection this week implemented facial recognition biometric exit technology at Las Vegas' McCarran International Airport and Houston's William P. Hobby Airport. The system takes a passenger's photo and compares it to photos from travel documents to verify his or her identity.
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Fast, free Wi-Fi and smooth interaction with mobile apps are musts for today's hotel loyalty club members, executives assert. Technology pervades operations, from robotic room service deliveries to fitness amenities.