On April 25, Alaska Airlines will integrate Virgin America's reservation system with its own, providing "a single Alaska Airlines experience for all guests when shopping for flights, booking flights, and checking in at airports," the airline says.
Oakland International Airport in California is offering new nonstop service to Paris on Norwegian and to California's Del Norte County Airport in Crescent City via Contour Airlines. The regional flight is Contour's first from the airport.
Indianapolis International Airport is adding five new nonstop routes. Southwest Airlines will fly to Austin, Texas; Allegiant Air will fly to Sarasota, Fla., and Charleston, S.C.; and Frontier Airlines will offer service to Philadelphia and Austin.
Dallas-Fort Worth International Airport and American Airlines have reached a $20 million agreement to renovate and improve the customer experience at Terminal E, adding six more gates and more concession space. The project is scheduled for completion in summer 2019.
An Illinois hotel recently hosted the first US commercial test run for a hospitality-oriented smartphone app for the blind and visually impaired. Executives involved with the Loud Steps app and the DoubleTree by Hilton Hotel Chicago-North Shore Conference Center in Skokie discussed its application in an interview.
Advancing technology was a key factor in Mandarin Oriental's creation of its first loyalty program, Fans of M.O. "There have been so many advancements in technology, and the capabilities are out there to collect guest data and do something with it so our colleagues have an easier time anticipating those needs and delivering that information to deliver that exceptional guest experience," said Kendall Dunn, director of guest engagement.