JetBlue says its self-service kiosks at John F. Kennedy International Airport in New York have cut down wait times for customers who are now able to tag their own checked baggage. JetBlue installed about 70 kiosks in the lobby at terminal T5.
Some 30-plus airlines are now experimenting with auctions to fill premium cabin seats, turning away from the practice of giving them away or charging upgrade fees. The practice is most popular among international carriers, though American Airlines has run some test auctions.
HEI Hotels & Resorts has suffered a data breach affecting hotels operated under the Starwood, Marriott, Hyatt and InterContinental brands. The breach could have exposed payment information at 20 properties.
Hotel chains are widening their adoption of keyless room entry linked to guests' mobile phones. For example, Hilton Worldwide's year-old Digital Key system is in use at 400 US hotels, with plans to go global.