Alaska Airlines to integrate Virgin America reservation systems | Oakland, Calif., airport starts new flights | Indianapolis airport adds 5 new routes
April 12, 2018
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Alaska Airlines to integrate Virgin America reservation systems
On April 25, Alaska Airlines will integrate Virgin America's reservation system with its own, providing "a single Alaska Airlines experience for all guests when shopping for flights, booking flights, and checking in at airports," the airline says.
Frequent Business Traveler (4/10) 
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Oakland, Calif., airport starts new flights
Oakland International Airport in California is offering new nonstop service to Paris on Norwegian and to California's Del Norte County Airport in Crescent City via Contour Airlines. The regional flight is Contour's first from the airport.
Santa Cruz Sentinel (Calif.) (4/12) 
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Indianapolis airport adds 5 new routes
Indianapolis International Airport is adding five new nonstop routes. Southwest Airlines will fly to Austin, Texas; Allegiant Air will fly to Sarasota, Fla., and Charleston, S.C.; and Frontier Airlines will offer service to Philadelphia and Austin.
WRTV-TV (Indianapolis) (4/11) 
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The Smarter Traveler
Dallas airport, American Airlines to invest in customer experience
Dallas-Fort Worth International Airport and American Airlines have reached a $20 million agreement to renovate and improve the customer experience at Terminal E, adding six more gates and more concession space. The project is scheduled for completion in summer 2019.
KDFW-TV (Dallas-Fort Worth) (4/6) 
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Minneapolis airport eatery features state's best craft beers
Stone Arch at Minneapolis-St. Paul International Airport is a full-service restaurant with beers on tap that have been recognized by the Minnesota Brewer's Guild of craft brewers.
Paste (4/11) 
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Refuel and Refresh
Hotel navigation app for sight-challenged debuts in US
An Illinois hotel recently hosted the first US commercial test run for a hospitality-oriented smartphone app for the blind and visually impaired. Executives involved with the Loud Steps app and the DoubleTree by Hilton Hotel Chicago-North Shore Conference Center in Skokie discussed its application in an interview.
Hotels Magazine online (free registration) (4/9) 
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Mandarin Oriental taps guest data to anticipate guests' needs
Advancing technology was a key factor in Mandarin Oriental's creation of its first loyalty program, Fans of M.O. "There have been so many advancements in technology, and the capabilities are out there to collect guest data and do something with it so our colleagues have an easier time anticipating those needs and delivering that information to deliver that exceptional guest experience," said Kendall Dunn, director of guest engagement.
Skift (4/10) 
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Invention, strictly speaking, is little more than a new combination of those images which have been previously gathered and deposited in the memory; nothing can come of nothing.
Joshua Reynolds,
artist
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