Grand Hyatt San Francisco concierge Joanna Husk says technology cannot replace the personal touch when it comes to hotel service. "There is no app that can get to know you quite like the human app," she says.
Jumeirah Group is planning to unveil a lifestyle brand in 2018 with five projects already in the works. The new brand will give Jumeirah an opportunity to expand in areas where it currently has hotels under its flagship name, according to CEO Marc Dardenne.
Following a failed purchase by another buyer with redevelopment plans, Kimpton Hotels instead protected the original architecture of Chicago's historic New York Life Building. The structure was created by William Le Baron Jenney, who is credited with inventing the skyscraper.
Marriott has announced it will invest $40 million in a new 190-room hotel in Puerto Rico, even as it carries out millions of dollars in repairs to the San Juan Marriott Resort due to damage from Hurricane Maria.