In age of tech, hotel concierges bring the human element to service | Four Seasons adds name to Bahamas' Ocean Club | Jumeirah to unveil new brand next year with up to 5 hotels
December 5, 2017
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In age of tech, hotel concierges bring the human element to service
Grand Hyatt San Francisco concierge Joanna Husk says technology cannot replace the personal touch when it comes to hotel service. "There is no app that can get to know you quite like the human app," she says.
The New York Times (free-article access for SmartBrief readers) (12/5) 
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The Concierge Desk
Four Seasons adds name to Bahamas' Ocean Club
The Ocean Club resort on Paradise Island in the Bahamas has come under Four Seasons management, rebranding as The Ocean Club, A Four Seasons Resort, Bahamas.
Forbes (12/4) 
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Jumeirah to unveil new brand next year with up to 5 hotels
Jumeirah Group is planning to unveil a lifestyle brand in 2018 with five projects already in the works. The new brand will give Jumeirah an opportunity to expand in areas where it currently has hotels under its flagship name, according to CEO Marc Dardenne.
Skift (12/4) 
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Other News
Hospitality Trends and Technology
Porter Portland on target for Feb. opening
The Porter Portland hotel is on track to open in February with about 300 guest rooms. The property is part of Hilton.
Eater/Portland, Ore. (12/4) 
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Chicago's Kimpton Gray Hotel preserves building's architectural history
Following a failed purchase by another buyer with redevelopment plans, Kimpton Hotels instead protected the original architecture of Chicago's historic New York Life Building. The structure was created by William Le Baron Jenney, who is credited with inventing the skyscraper.
Successful Meetings online (12/4) 
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Spotlight on Development
190-room Marriott planned for Puerto Rico
190-room Marriott planned for Puerto Rico
(Daniel Slim/AFP/Getty Images)
Marriott has announced it will invest $40 million in a new 190-room hotel in Puerto Rico, even as it carries out millions of dollars in repairs to the San Juan Marriott Resort due to damage from Hurricane Maria.
TravelPulse (12/4) 
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International Update
Le Meridien arrives in Seoul
Le Meridien has a presence in South Korea with a new hotel in Seoul. The property features 253 standard rooms.
Hotels online (free registration) (12/4) 
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You will succeed if you persevere, and you will find a joy in overcoming obstacles, a delight in climbing rugged paths, which you would perhaps never know if you did not sometime slip backward.
Helen Keller,
writer and activist
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