Carlson Rezidor Americas President Ken Greene says the company is positioned for "one of the greatest growth stories this industry has seen." China-based HNA Tourism Group bought Carlson Rezidor last year.
Despite a strengthening economy, the US is attracting fewer international travelers, and some say politics is to blame. "As long as this administration is in place, I think there's going to be a tepid, cooler response toward traveling to the US. It's just become a less-desirable destination based off the rhetoric and attitude that's been put out there," said Chris Muoio of Ten-X.
Data analysis, artificial intelligence and location-awareness technologies all promise to shape the guest experience of the future, according to Graeme Kane, a hospitality business development manager.
The Burlock Coast Seafare and Spirits restaurant at Florida's Ritz-Carlton, Fort Lauderdale eschews formality. "Just because we are in The Ritz-Carlton people think we're fancy or upscale and expensive, but we are the exact opposite," says chef Paula DaSilva.
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