Shoe retailer DSW has been an innovator since its inception 25 years ago and it's in the midst of a brand revamp aimed at keeping up with changing times, CEO Roger Rawlins said in the new episode of "Retail Gets Real." DSW has been adding new features in response to feedback from loyal customers, including shoe rentals and storage services for customers' winter footwear in some markets.
Restaurant chains including McDonald's, Starbucks and Chipotle Mexican Grill are offering tuition programs to help retain talented staffers. "We know that people stay with us longer when they participate in these programs," said Rob Lauber, McDonald's chief learning officer.
Use a LinkedIn status update to seek professional support from your network, Joseph Liu writes. Publish blog posts to develop your brand and change a setting preference to let recruiters know you're open to new gigs.
Gap is implementing digital strategies to boost employee productivity and sales, including using sales data to ensure stores have enough staffing during high-traffic times and launching a mobile app to help employees manage their schedules. The changes are rolling out to the entire chain after a 28-store experiment resulted in a 5% rise in productivity and a 7% increase in sales.
Some salespeople at Men's Wearhouse stores now use smartphones to interact with online shoppers, answering questions, displaying items and winning commissions on digital sales just as if they were happening in the store. Parent Tailored Brands will roll the app out to more than 3,000 employees at its Men's Wearhouse and Jos. A. Bank stores by this fall after a successful experiment during the holidays.
The NRF Foundation Student Challenge featuring New York-based retailer STORY is back! This business case competition allows undergraduate students to compete in teams of two to four to create the best pitch presentation and video that demonstrates their entrepreneurial ambitions, sharp business skills and creative minds. Sign up to participate.
The philanthropic arm of the National Retail Federation, the NRF Foundation is seeking a director of learning and credentials to join its team. This high-level team member would be responsible for the strategic planning, development and oversight of the NRF Foundation's existing credentialing portfolio and create new learning programs. Learn more.