United partners with The Private Suite to pamper LAX passengers | Aman cultivates loyal following among guests | Air Canada adds 4 US-bound routes
May 25, 2018
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Agencies support hiring veterans, military spouses
There has been a rise in travel agencies seeking to hire veterans and members of veteran families such as spouses to solve the industry's agent shortage problem, according to Travel Leaders Group's Ninan Chacko. Desirable qualities such as compassion, leadership and drive make veterans great candidates, Nexion President Jackie Friedman said.
Travel Market Report (5/24) 
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United partners with The Private Suite to pamper LAX passengers
United partners with The Private Suite to pamper LAX passengers
(Justin Sullivan/Getty Images)
United Airlines is partnering with The Private Suite to offer some travelers a luxury experience at Los Angeles International Airport that includes private security screening, private suites and chauffeur services to take them directly to the aircraft.
CNBC (5/23) 
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Aman cultivates loyal following among guests
Aman, formerly Amanresorts, plans to grow slowly as it maintains its fiercely loyal following, one that the 33-hotel chain has cultivated without a loyalty program. Many guests will connect multiple Aman properties as part of an extended vacation, said Chief Marketing Officer Jane Mackie.
Hotel News Now (5/22) 
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Air Canada adds 4 US-bound routes
Air Canada adds 4 US-bound routes
(John Li/Getty Images)
Air Canada recently added four new daily nonstop routes between Canadian and US cities: Montreal-Baltimore/Washington; Vancouver-Sacramento, Calif.; Toronto-Providence, R.I.; and Montreal-Pittsburgh.
Airline Network News & Analysis (5/21) 
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Hilton, Country Garden Hotels enter partnership
Hilton, Country Garden Hotels enter partnership
(Spencer Platt/Getty Images)
Six Country Garden Hotels in Shanghai will come under Hilton management thanks to a new partnership between the companies. Hilton will bring its DoubleTree and Garden Inn brands to the partnership.
TravelPulse (5/23) 
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Travel Trends & Technology
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Globetrotter
Fitness buffs find adventure in Chattanooga, Tenn.
Chattanooga, which is located at the base of the Appalachian Mountains in Tennessee, offers visitors a wide variety of outdoor adventures. Travelers can explore the underground Lookout Mountain Caverns during a lantern-lit Ruby Falls tour, zip line at 35 mph at ZIPStream Aerial Adventure and scale a 60-foot outdoor climbing wall at the Highpoint Climbing and Fitness Gym.
The New York Times (tiered subscription model) (5/24) 
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Regulatory & Legislative
Airlines, TSA ready for expected record summer travel season
With travelers expected to fly in record numbers due to bargain fares this summer, US airlines and the TSA are prepared to handle the rise in passengers. This summer, the TSA is adding an extra 1,000 officers at screening areas and airlines are deploying heavier schedules, with an extra 116,000 seats per day.
ABC News (5/23) 
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Travel Tips & Best Practices
Don't let bad reviews get the best of you
Bad reviews can hurt a business, but an agent can't please everyone, Tammy Levent writes. To combat bad reviews, agents can follow the trend of reviewing the negative reviewer and can keep track of bad reviews while learning how to deal with different client personalities.
TravelPulse (5/23) 
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Editor's Note
SmartBrief will not publish Monday
In observance of Memorial Day in the US, SmartBrief will not publish Monday. Publication will resume Tuesday.
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SmartBrief Privacy Policy
SmartBrief has updated its Privacy and Cookie Policy. Here are the key things for you to note: Our Privacy and Cookie Policy has been rewritten to make it easier to understand and to address new EU requirements. The policy outlines how we collect, use, share and protect your personal data. It also includes details on how you can make choices about your information and the measures we've put in place to keep your information secure. We encourage you to review our new policy at smartbrief.com/privacy.
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Men are accused for not knowing their own weakness, yet, perhaps, as few know their own strength. It is in men as in soils, where sometimes there is a vein of gold, which the owner knows not of.
Jonathan Swift,
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