Companies become more agile when organizational structure transitions from top-down initiatives to smaller groups representative of all the staff and managers who touch a project, writes Maria Guadalupe, who co-wrote a case study on the bank ING. These groups collaborate on customer expectations, understanding that the bar for customer service is set by other industries and not their peers, she writes.
Management can spend more time with individual team members by restricting full team meetings to twice a month, writes Terry Lipovski, founder of Ubiquity, a global executive coaching firm. "This monthly meeting cadence can help you cut back on long, boring, unnecessary meetings and focus on building the relationships your team depends on to thrive," he writes.
They key to onboarding new sales representatives efficiently is a repeatable training program empowered by sales enablement, according to Tushar Makhija of Helpshift. Sales enablement also gives reps a helpful guide to make the most of their interactions with prospects, said Automatic Payroll Systems' Christian Valiulis.
Sales leaders can't provide representatives with scripting or processes to navigate through the finish line of each sale, writes David Brock. Instead, the "last mile" tends to require skills such as curiosity and problem-solving as sales reps adjust to the specific needs of particular customers, Brock writes.
Influencer marketing that includes new content creation can be very effective if done properly, writes Brittany Richter. However, brands must avoid rushing to influencers with ideas before they've properly considered the audience they're trying to influence and what their quantifiable goals are.
Although currently high global oil prices may see even more spikes in the future, the impact on the US economy will be mixed due to the country's status as the world's top oil producer. While higher prices at the pump may affect consumer spending, price increases also help support US economic growth, writes Brenda Shaffer.
Chicago's O'Hare and Midway international airports now offer free, unlimited wireless internet service provided by Boingo Wireless and supported by advertisers. The airports previously offered free wireless service, but with a 30-minute limit.
Salesforce's acquisition of CloudCraze will provide users with a combination of business-to-business and business-to-consumer resources, according to President and Chief Customer Officer Ray Grady. "We have this great piece of technology right now, it improves our relevancy with brands and retailers, now we're going to take that ability of commerce and bring a solution to map to the rest of our customer base," Grady said.
Kanbanchi provides project-management and task-management software that integrates with Google Apps and allows for real-time collaboration among team members. Other useful Google apps include Streak CRM for Gmail, which can be used to manage deals or customer information directly from Gmail.
The International Astronomical Union has named several craters and mountains on Pluto's largest moon, Charon, after notable figures from mythology and science fiction, including Stanley Kubrick and Arthur C. Clarke.