Complainers sometimes just want a voice, so address them promptly and openly while challenging them to explore a solution, writes Dan Rockwell. "We must understand that anxiety, angst, and stress do not come from a problem, they come from not addressing the problem -- and the problem will surely grow worse," John Keyser writes.
Companies that accept credit cards as a form of payment can benefit from larger transactions, writes Nicole Bryan. By accepting credit cards, companies can provide better customer service and expand their customer base.
Sales representatives must adapt quickly if they give a solid presentation that is met by silence from the prospect, writes Sean Higgins. Sales reps should ask direct questions and drill down into the customer's pain points to redirect their approach in such situations.
Sales teams must always actively solicit and pay attention to customer feedback to encourage customer loyalty, writes Gregg Schwartz. Instead of becoming complacent, work to keep innovating in order to meet current and prospective customers' needs.
Worries about inflation are misplaced following a 0.5% increase in consumer prices last month, writes Gregory Daco. Firmer inflation rates should be expected "in the face of a strong economy, reduced spare capacity and a stronger wage-inflation, push-pull dynamic," Daco writes.
Redesigned Transportation Security Administration screening lanes at Houston's George Bush Intercontinental Airport will provide travelers with their own work areas, so slower passengers won't hold up the line.
The image of a gorilla sitting in the arms of one of her rescuers is the winner of the Wildlife Photographer of the Year People's Choice Award. The photo, shown in this article along with finalists, was taken in Cameroon by Canadian photographer Jo-Anne McArthur.