Employees want to feel they are valued, to receive respect and be acknowledged, writes David Grossman. Managers should also know teams want "regular, tangible, specific, constructive feedback," he writes.
During any period of uncertainty, acknowledge people's fears but do so without using pessimistic language, writes Kris Boesch. Don't let fear stop you or your employees from performing the daily tasks that still need to be done.
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Online retailers will have an easier time turning visitors into buyers if they have a website that's easy to use, writes Robert Tallack. Use customer analysis and data to guide your content marketing strategy, which will help you attract more potential buyers to landing pages.
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US Trade Representative Robert Lighthizer said during NAFTA talks Wednesday that the government has certified that 700,000 Americans have lost their jobs because of the agreement. A USTR official said this was a conservative number that represents petitions related to job displacement during the first seven years of NAFTA, but Glenn Kessler writes that it doesn't represent net gains or losses and most economists believe trade policy simply changes the mix of jobs rather than the number.
As part of broader efforts to increase efficiency, both Marriott and Hilton have extended the advanced notice required to cancel a reservation. "Nobody likes incremental restrictions on the flexibility of reservations, but I think most customers understand that we've got a need to manage our inventory," said Marriott CEO Arne Sorenson, adding that " the response has been just fine" and has had "no impact on the business."
Internet-of-things platforms are only enterprise-ready if they offer application enablement, data aggregation and connectivity management, writes Louis Columbus. "In reality the majority of IoT platforms today can't provide this level of support to business strategies," Columbus writes.
There's no question that companies need workforce-optimization platforms, but there continue to be changes in how specific WFO platforms are received, writes Donna Fluss. Growth in recording and quality-assurance solutions in the contact-center market has been slow, with many WFO providers shifting to speech analytics, performance management and other areas.
Elvis Presley died 40 years ago, but his Graceland mansion in Memphis, Tenn., is visited by more people than any other US home except the White House, writes David Leaver. Nostalgia and the desire to explore a legend's physical space are among the reasons why attendance remains so high decades after Presley's death, Leaver writes.