Give complainers a chance to solve the problem | Credit card payments offer benefits to firms | How sales reps can adapt to tough sales calls
February 16, 2018
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Give complainers a chance to solve the problem
Complainers sometimes just want a voice, so address them promptly and openly while challenging them to explore a solution, writes Dan Rockwell. "We must understand that anxiety, angst, and stress do not come from a problem, they come from not addressing the problem -- and the problem will surely grow worse," John Keyser writes.
Leadership Freak (2/13),  Common Sense Leadership blog (2/13) 
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Sales Strategies
Credit card payments offer benefits to firms
Credit card payments offer benefits to firms
Companies that accept credit cards as a form of payment can benefit from larger transactions, writes Nicole Bryan. By accepting credit cards, companies can provide better customer service and expand their customer base.
Business 2 Community (2/14) 
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How sales reps can adapt to tough sales calls
Sales representatives must adapt quickly if they give a solid presentation that is met by silence from the prospect, writes Sean Higgins. Sales reps should ask direct questions and drill down into the customer's pain points to redirect their approach in such situations.
HubSpot (2/15) 
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Customer feedback is a valuable tool
Sales teams must always actively solicit and pay attention to customer feedback to encourage customer loyalty, writes Gregg Schwartz. Instead of becoming complacent, work to keep innovating in order to meet current and prospective customers' needs.
Entrepreneur online (2/15) 
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Daily Data Points
Opinion: Inflation not a cause for concern
Worries about inflation are misplaced following a 0.5% increase in consumer prices last month, writes Gregory Daco. Firmer inflation rates should be expected "in the face of a strong economy, reduced spare capacity and a stronger wage-inflation, push-pull dynamic," Daco writes.
The Hill (2/15) 
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This Week's Sales Cartoon
Mark Anderson Sales Cartoon
(Mark Anderson)
On the Road
TSA redesigns screening lanes at Texas airport
TSA redesigns screening lanes at Texas airport
(Scott Olson/Getty Images)
Redesigned Transportation Security Administration screening lanes at Houston's George Bush Intercontinental Airport will provide travelers with their own work areas, so slower passengers won't hold up the line.
KHOU-TV (Houston) (2/15) 
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App Update
Oracle to construct 12 new data centers
Oracle will soon build 12 cloud-based data centers to bolster its infrastructure, according to a recent announcement. Oracle currently has three cloud data centers in operation.
CIO Today (2/14) 
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Making Small Talk
Photo of rescued gorilla wins global photography competition
The image of a gorilla sitting in the arms of one of her rescuers is the winner of the Wildlife Photographer of the Year People's Choice Award. The photo, shown in this article along with finalists, was taken in Cameroon by Canadian photographer Jo-Anne McArthur.
BBC (2/13) 
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Don't be afraid to reach out to your best customers if you need feedback or ideas for how to make your business even better.
Gregg Schwartz, director of sales at Strategic Sales and Marketing, writing for Entrepreneur
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