Would you go into business with your mother? | Don't forget service in the race to innovate | Most managers don't know what motivates employees
March 23, 2017
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Stories from the Street
Would you go into business with your mother?
Carefully defining their roles with the help of a business coach was critical to developing a strong working relationship for Katy and Georgia Alston, the mother-daughter duo running Pinks Vintage Ice Cream. The Alstons and other entrepreneurial families discuss the challenges and delights that accompany working with relatives.
The Guardian (London) (3/22) 
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Caring for Customers
Don't forget service in the race to innovate
Some retailers may be neglecting customer service in their rush to speed up sales and enhance efficiency, says Trevor Hardy of The Future Laboratory. New technology can help retailers, but they have to make sure it improves the customer experience.
GeoMarketing (3/22) 
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Keeping Shop
Most managers don't know what motivates employees
There is a disconnect between what managers believe motivates employees and what actually motivates them, writes Susan Fowler. Managers will often ascribe their motivations and beliefs to others, she notes, and oftentimes organizational constructs prevent managers from directly affecting pay, title or bonuses.
SmartBrief/Leadership (3/22) 
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Authenticity means you can have multiple communication styles
Women don't need to adopt all the communication styles of men or use only one style, but it's clear that they face higher expectations, or what Andrea Kramer and Alton Harris call the "Goldilocks dilemma." "Because workplaces are so suffused with gender bias, women need to have both a forceful, decisive style and an inclusive style -- and probably many others -- at the ready," they write.
Fast Company online (3/20) 
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Managing the Money
What's in store for online lenders
Online lenders could rebound this year after a tough 2016, writes Eyal Lifshitz, founder and CEO of BlueVine. Financial-technology companies are likely to diversify their products and pursue partnerships with banks, he writes.
Entrepreneur online (3/22) 
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"Gig" workers face challenges in saving for retirement
Low or irregular income and lack of access to a tax-advantaged savings plan are creating difficulties for many workers in the "gig economy" to save for retirement. Experts acknowledge that these workers' income can be unpredictable, but they recommend striving to put part of each paycheck toward retirement savings.
CNBC (3/22) 
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Tips & Tools
How to craft a superb loyalty program
Loyalty programs tend to be effective, with members generating more revenue growth than non-members. But there's significant room for improvement, and Rieva Lesonsky reviews six loyalty program features that can deliver superior results.
Small Business Trends (3/21) 
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News You Can Use
Baltimore's minimum wage bill concerns some businesses
Some business owners are concerned about a bill, recently passed by the Baltimore City Council, that would eventually raise the minimum wage to $15 an hour. Some companies are planning to blunt the effects of the bill by laying off workers, halting expansion plans or taking other steps.
The Baltimore Sun (3/21) 
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When you work with anyone, you have ups and downs and clashes of personalities and ideas but when you're mother and daughter, you purposefully work through them early on.
Katy Alston, who runs Pinks Vintage Ice Cream with her daughter, as quoted by The Guardian
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