Spa helps customers put racist pasts behind them | Chillhouse combination cafe/spa opens in NYC | Review: Buff Day Spa in Dublin, Ireland
March 22, 2017
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Spa industry news
Spa Spotlight
Spa helps customers put racist pasts behind them
Skin Deep Medi Spa in Strongsville, Ohio, is offering free removal of "racially influenced" tattoos to customers who book their treatments before the end of the month. The tattoo removal laser treatment usually costs between $500 and $6,000. (3/21) 
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Chillhouse combination cafe/spa opens in NYC
Taste the Style founder Cyndi Ramirez-Fulton has opened the Chillhouse in New York City's Lower East Side. The spa features massages and Instagram-worthy manicures, and the cafe offers coffee drinks, beer, wine and specialty health blends.
Forbes (3/21) 
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Review: Buff Day Spa in Dublin, Ireland
The Buff Day Spa in Dublin boasts a slate of amenities, including a sauna, tranquility room and relaxation room. Kayla Walsh tried a custom Dermalogica spa facial, which included a skin analysis followed by intense cleansing, exfoliation, extractions and a nourishing face mask, plus a relaxing face, shoulder and chest massage.
Dublin Live (3/21) 
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Retail Rundown
7 beauty innovations to try this year
Adventurous fashionistas might consider trying one of these seven innovative beauty treatments in 2017, such as skin-improving procedures like microneedling and dermaplaning. Other cutting-edge possibilities include using tattoo-removing laser treatments to lighten hyperpigmentation, tattoos to enhance brows and lash lines, topical treatments that mimic the effects of injectables and vaginal steaming.
Bustle (3/20) 
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Oars + Alps offers effective, inexpensive skin care products for busy guys
Mia Duchnowski and Laura Cox in February launched Oars + Alps, a skin care brand tailored for men looking for high-quality, natural products at a reasonable price. The women were inspired to start the company after witnessing their husbands' frustration with the lack of good skin care options for busy men with sensitive skin.
Business Insider (3/21) 
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Hospitality Trends
Tourism group: Trump actions, strong dollar hurting US
Consternation over the Trump administration's travel curbs will combine with a strong dollar to shrink visitation to the US this year, the World Travel & Tourism Council predicts. "The message that has gone out around the world is that the US is effectively closing for business," said David Scowsill, the group's president.
The Wall Street Journal (tiered subscription model) (3/20) 
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Business Best Practices
What chatbots can do for small businesses
What chatbots can do for small businesses
(Gerard Julien/AFP/Getty Images)
Chatbots driven by artificial intelligence are now accessible to small companies. Mona Bushnell explores five ways smaller businesses can use them for purposes such as sales, customer service and advertising.
Business News Daily (3/20) 
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Customer Service
Don't let faulty customer service hold your business back
Offering insufficient training to employees, arguing with customers or making it hard to contact your company are major customer service mistakes that can hurt your business, writes Drew Hendricks. "Customers who fail to get into contact with a customer service department will not return to try again," he notes.
Small Business Trends (3/20) 
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Finance and Economics
How new entrepreneurs should use their money
Cutting costs is a typical task for a small-business owner, but in some areas, it makes sense to spend money, writes Courtney Apps. Consider investing in market research, branding and social media management, she advises. (3/20) 
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Water Cooler
New Zealand parrot's playful warbling contagious
The kea, a parrot native to New Zealand, is the first non-mammal to exhibit infectious laughter, according to a study published in Current Biology. The intelligent birds have a specific warbling call that inspires playful behavior in other kea.
National Geographic News (free registration) (3/20) 
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The 2017 Mary Tabacchi Scholarship is accepting applicants
For 11 years, this ISPA Foundation scholarship has been jump-starting the careers of students in the spa and hospitality industries. The recipient will receive $5,000 to offset their education expenses, a complimentary registration, a travel stipend and hotel accommodations to attend the 2017 ISPA Conference & Expo, and a one-year ISPA student membership, and will be assigned a one-year mentor to help navigate their career aspirations. Apply today.
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