11 massages on menu at Poland's Grand Hotel Stamary spa | With "Happiness" deal, St. James's hosts upscale downtime | Lido House creates Veuve Clicquot Polo Classic Experience
September 25, 2018
ISPA SmartBrief
Spa industry news
Spa Spotlight
11 massages on menu at Poland's Grand Hotel Stamary spa
The spa at the Grand Hotel Stamary in Zakopane, Poland, features five types of body wraps and 11 massage options. Microneedle mesotherapy and microdermabrasion and peel treatments are available.
Forbes (9/24) 
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With "Happiness" deal, St. James's hosts upscale downtime
Massages, classes, therapy sessions, bedtime reading materials and intimate dining are among ingredients of a Happiness in the City Package being offered through 2018 by the St. James's Hotel and Club in London. The luxury property has teamed with an elite massage service and the School of Life to provide what it markets as a respite from the hubbub of the city.
Forbes (9/23) 
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Lido House creates Veuve Clicquot Polo Classic Experience
At the Lido House hotel in Newport Beach, Calif., the Veuve Clicquot Polo Classic Experience offers a private shopping experience and spa treatments.
Robb Report (9/18) 
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Retail Rundown
Toasted coconut updates the ombre look for fall
Toasted coconut is among the hair colors trending for fall. It is a "cross between the bronde look and ombre," Emily Cappiello writes.
PopSugar (9/18) 
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Hospitality Trends
Pinterest makes hotels, customers teammates
Pinterest makes hotels, customers teammates
Highly visual and used by scores of millions worldwide, Pinterest is a star player in social media marketing by the hotel industry. "It's a two-way dialogue -- the brand and consumer are connecting more than they have before," social media professional Rachael Samuels said.
Hotel Business (tiered subscription model) (9/21) 
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Business Best Practices
Simple strategies to create credibility for your business
The latest Edelman Trust Barometer suggests that just 52% of people trust that businesses will do the right thing. Small-business owners can build trust by selling reliable products and services, securing endorsements from their customers and focusing on honesty.
The Courier-Tribune (Asheboro, N.C.) (9/22) 
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Customer Service
How to gain insight into your customers' needs
Making in-person visits to where your customers work and inviting them to come to your office can give you useful insight that can help you to improve your business, writes Dan Kurzius of MailChimp. However, this kind of insight "is only valuable if you can enact change quickly and in a meaningful way," Kurzius notes.
Fast Company online (9/23) 
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Finance and Economics
Study: Income rises in some parts of gig economy, falls in others
The trends in gig economy income are a mixed bag, a study by the JPMorgan Chase Institute found. People involved in what are essentially leasing startups, such as Airbnb, Turo and Parklee, brought in an average of 69% more in 2017 than in 2013, while drivers for transportation services, such as Uber and Lyft, earned 53% less.
Recode (9/24) 
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Water Cooler
Goats not welcome in Wash. national park
The US Forest Service and Washington state's Department of Fish and Wildlife are flying mountain goats out of Olympic National Park by helicopter. The park is not a natural habitat for the goats, which are damaging endangered plants and archeological sites.
Atlas Obscura (9/19) 
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Catch up on Conference with #ISPA2018
Whether you're in Phoenix, at home or on the other side of the globe, stay up-to-date with all the latest news and goings-on from the 2018 ISPA Conference & Expo by checking out #ISPA2018 on Facebook, Instagram and Twitter.

For Conference news and announcements straight from the source, follow @ISPAConference on Twitter and @ISPAdoyou on Instagram.
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Visit the Experience Center!
Located on Level 1 of the Phoenix Convention Center, the Experience Center is a one-of-kind spa experience right in the heart of the 2018 ISPA Conference & Expo. With walk-up appointments available, it's easy to take time to enjoy a treatment in the Treatment Area or immersive Experience Studios.

Visit the Experience Center on Level 1 for your chance to relax and unwind at #ISPA2018.
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Tests are a gift. And great tests are a great gift. To fail the test is a misfortune. But to refuse the test is to refuse the gift, and something worse, more irrevocable, than misfortune.
Lois McMaster Bujold, writer
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