Families sue Calif. HOA for alleged harassment over kids | Colo. bill aims to stop HOAs from banning certain dogs | Give complainers a chance to solve the problem
February 20, 2018
Community Association Management SmartBrief
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In the News
Condo associations have a duty to provide sufficient heating
A condo owner whose unit fails to get adequately warm in the winter due to the building's poor radiant heating system should approach the board about resolving the issue before selling the unit or taking legal action against the board, author Ilyce Glink and attorney Samuel Tamkin advise. Because associations are responsible for providing common services to all owners equally, the board might opt to pay for the installation of baseboard electric heaters.
The Washington Post (tiered subscription model) (2/14) 
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Families sue Calif. HOA for alleged harassment over kids
Two families are suing their former HOA in Carlsbad, Calif., to make the bylaws family-friendly, stating that they were harassed because they have children. The families allege they were constantly warned that their kids were prohibited from playing in the property's common areas and fined when their kids made too much noise.
KGTV-TV (San Diego) (2/13) 
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Leadership Strategies and Organizational Management
Give complainers a chance to solve the problem
Complainers sometimes just want a voice, so address them promptly and openly while challenging them to explore a solution, writes Dan Rockwell. "We must understand that anxiety, angst, and stress do not come from a problem, they come from not addressing the problem -- and the problem will surely grow worse," John Keyser writes.
Leadership Freak (2/13),  Common Sense Leadership blog (2/13) 
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Retired general: Let team members prove themselves
The Army's first female four-star general, Ann Dunwoody, says it's a leader's job to find ways for every team member to contribute. "And if you can bring the best out in each of your team members, then you're going to have a great team, but that also requires you to reward good behavior," says Dunwoody, who retired in 2012.
Forbes (2/12) 
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Ethics and Professional Conduct
Amazon tests commitment with cash-for-quitting offer
Amazon's offer to employees of up to $5,000 if they quit and never return intends to help unhappy workers exit while retaining people who realize how much they appreciate their job, writes Alana Semuels. "When employees see that they've lost $5,000 by not taking The Offer, they might mentally recommit to the company, trying to do better at their jobs and enjoy them more," she writes.
The Atlantic online (2/14) 
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Audiences will listen if they can relate
Improving your likability with an audience improves the likelihood your message will be heard, so learn beforehand who is sitting out there and what they want to get out of your talk, writes Jim Anderson. The audience will also feel more connected if you use inclusive pronouns such as "we" and "our."
The Accidental Communicator (2/13) 
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CAMICB News
CMCA recertification deadline is fast approaching -- Are you ready?
Register today for a free, interactive webinar that covers everything you need to know about CMCA Recertification. CMCAs are required to recertify every two years. Over 4,000 managers will need to recertify and/or submit their annual service fee by April 1, 2018 in order to maintain the CMCA credential. Join CAMICB on March 1 for this interactive webinar that charts the path for recertification and provides the opportunity for managers to get real-time answers to questions about the CMCA recertification process, including:

Why do I need to recertify?
What is the process for recertification?
What happens if I don't recertify?
When is my recertification application due?

Experts will be available to answer your questions throughout this 30-minute program that begins at 2:00 p.m. EST on Thurs., March 1. Register today!
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To conquer fear is the beginning of wisdom.
Bertrand Russell,
philosopher
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Learn more about CAMICB:
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About CAMICB
The Community Association Managers International Certification Board (CAMICB) is a 22-year old independent board that sets the standards for community association managers worldwide. CAMICB (formerly NBC-CAM) administers the Certified Manager of Community Associations® (CMCA) examination, a rigorous, three-hour test that measures managers' knowledge of community management best practices. Passing the CMCA examination and maintaining the standards of the CMCA certification is proof that a manager is knowledgeable, ethical and professional. CMCA-certified managers have the skills to safeguard the assets of homeowners' associations, giving homeowners peace of mind and protecting home values.
The CMCA credential is accredited by the National Commission for Certifying Agencies (NCCA) which means it complies with NCCA’s stringent international standards for a professional certification program. NCCA accreditation provides independent validation that the CMCA program meets or exceeds twenty-one standards concerning various aspects of the certification program including its purpose, structure, governance, psychometric foundation, policies and procedures. Accreditation validates the integrity of the CMCA program and is a mark of quality.
For more information, go to www.camicb.org
Contact CAMICB
Community Association Managers International Certification Board (CAMICB)
6402 Arlington Boulevard, Suite 510
Falls Church, Virginia 22042
Phone: 866.779.CMCA (2622)
Fax: 800.845.4394
info@camicb.org
www.camicb.org
 
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