Department of Transportation data show airline customers are benefiting from historically low fares, as prices dropped 8.5% year over year in 2016. "As always, competition drives pricing and competition is alive and well, as evidenced by the fact that inflation-adjusted airfares have fallen 26% since 2000," said Vaughn Jennings, a spokesman for Airlines for America.
United Airlines has released a "Review and Action Report" stating 10 changes to its policies after the recent incident in which a passenger was forcibly removed from an aircraft. Among the actions taken by CEO Oscar Munoz to ensure the highest levels of customer service are in place include: ensuring customers seated on the aircraft will not be subject to involuntary denied boardings, and the airline will not involve law enforcement unless in case of a safety or security issue.
A remote, private terminal for VIPs looking to relax and avoid paparazzi will open May 15 at Los Angeles International Airport. Use of private suites within the luxurious terminal will cost $1,500 to $4,000.
Increasingly, hotels are using mobile devices and apps to improve the guest experience, automating services such as ordering food or transportation. Hotels are increasing investments in technology to roll out digital tools that can serve guests 24 hours a day.
High-end brands have begun offering spa services on trains, in airports and even midflight. Bamford Haybarn Spa opened spa treatment rooms on a luxury train through Scotland, and Emirates offers first-class passengers a shower spa on flights to relax.