Competition drives low fares for consumers | United announces new, enhanced customer service policies | Amtrak, Dunkin' Donuts partner to show dedication to travelers
April 27, 2017
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Competition drives low fares for consumers
Department of Transportation data show airline customers are benefiting from historically low fares, as prices dropped 8.5% year over year in 2016. "As always, competition drives pricing and competition is alive and well, as evidenced by the fact that inflation-adjusted airfares have fallen 26% since 2000," said Vaughn Jennings, a spokesman for Airlines for America.
Los Angeles Times (tiered subscription model) (4/25) 
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United announces new, enhanced customer service policies
United Airlines has released a "Review and Action Report" stating 10 changes to its policies after the recent incident in which a passenger was forcibly removed from an aircraft. Among the actions taken by CEO Oscar Munoz to ensure the highest levels of customer service are in place include: ensuring customers seated on the aircraft will not be subject to involuntary denied boardings, and the airline will not involve law enforcement unless in case of a safety or security issue.
USA Today (4/27) 
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Other News
The Smarter Traveler
VIP terminal to open at LAX
A remote, private terminal for VIPs looking to relax and avoid paparazzi will open May 15 at Los Angeles International Airport. Use of private suites within the luxurious terminal will cost $1,500 to $4,000.
The Wall Street Journal (tiered subscription model) (4/26) 
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Refuel and Refresh
Hotels embrace power of mobile apps
Increasingly, hotels are using mobile devices and apps to improve the guest experience, automating services such as ordering food or transportation. Hotels are increasing investments in technology to roll out digital tools that can serve guests 24 hours a day.
The New York Times (free-article access for SmartBrief readers) (4/24) 
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Luxury pop-up spas provide rest to travelers
Full Take: American Express Celebrates The Opening Of The Centurion Lounge At Miami International Airport -  Day 2
(John Parra/Getty Images)
High-end brands have begun offering spa services on trains, in airports and even midflight. Bamford Haybarn Spa opened spa treatment rooms on a luxury train through Scotland, and Emirates offers first-class passengers a shower spa on flights to relax.
Paste (4/25) 
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Spotlight on Meetings and Events from MPI
From the mouth of chaos
MPI
The implications of US President Donald Trump's controversial executive orders banning immigrants from certain Muslim-majority nations caught many people off guard, including meeting professionals.
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The empires of the future are the empires of the mind.
Winston Churchill,
statesman and prime minister
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