Communication technique improves patient satisfaction scores | Follow-up with primary care provider may be lacking after urgent care visit | Free tool helps physicians improve their diagnostic skills
October 19, 2017
On the Provider Front
Communication technique improves patient satisfaction scores
A study in the journal Family Medicine found the psychosocial BATHE intervention, which stands for background, affect, trouble, handling and empathy, increases hospital inpatient satisfaction scores. The technique lets patients share psychological or life problems with clinicians, and data showed patients who participated gave their physicians an average score of 4.77, compared with a 4.0 score given by patients receiving standard care.
HealthLeaders Media (10/16) 
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Follow-up with primary care provider may be lacking after urgent care visit
A survey commissioned by Mercy Health System in Southeastern Pennsylvania revealed that only 36% of respondents follow up with their primary care provider after a visit to an urgent care facility, and only 25% follow up after visiting a retail clinic, despite discharge instructions advising primary care follow-up. The survey did show that patients had a stronger relationship with their primary care provider than with providers at urgent care or retail clinics.
Physician's Briefing/HealthDay News (10/13) 
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Insurance Front
EHR-related malpractice suits rise, study finds
Malpractice suits related to EHR use rose from two in 2007 to 2010 to 161 in 2011 to December 2016, according to a study released by The Doctors Company. Researchers found that there were more EHR-related malpractice claim events in patient rooms than in hospital clinics/doctors' offices, emergency rooms, ambulatory/day/surgery centers, or labor and delivery rooms, as well as an 8% increase in system factors and a 6% decrease in user factors that contributed to these claims.
HIT Consultant (10/17) 
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Pricing for workers' comp to fall further in 2018, NCCI says
Data from the National Council on Compensation Insurance show that 2018 rate filings in 36 of 38 states are pursuing decreases, many of them by double digits. "When you couple the claims frequency still going down and you have much more stable medical costs and very stable indemnity costs, then you are going to keep seeing a progressive reduction in loss cost and rates," PCI's Trey Gillespie said.
Business Insurance (tiered subscription model) (10/11) 
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HIT Developments
AMA, partners to develop integrated platform for big data analytics
The Integrated Health Model Initiative is an integrated platform for clinical informatics and big data analytics being developed by the American Medical Association and its partners, including the American Medical Informatics Association, IBM and Cerner, and is designed to offer a collaborative approach for better population health management and chronic disease care. The platform, which will use existing data standards and will be developed and launched next year, will help the health care system in the collection, exchange and organization of patient-centered data.
Health IT Analytics (10/16) 
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Trends in Health Care
Group analyzes MIPS performance of ACOs
All of the more than 400 accountable care organizations in Track 1 are likely to get high performance scores in the Merit-based Incentive Payment System's Quality Payment Program, according to an analysis by the National Association of ACOs. Findings also showed that most MIPS payment adjustments may range from 0.4% to 2.6% of the Part B expenditures of qualified providers.
Healthcare Informatics online (10/12) 
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Aon News
Why collaboration is the future of insurtech
Drones and artificial intelligence are changing the way we insure our homes, cars and businesses. With $14 billion in investment to date, insurtech is turning heads, and insurance will likely never be the same again. One characteristic that marks this period of business disruption: a level of partnership and co-operation between industry incumbents and tech startups. So what's next for insurance? Learn more.
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Property insurance rates likely to spike after disasters
Recent catastrophes didn't just damage property; insurance rates could be in danger as well. Recent natural catastrophes such as the hurricanes in the Caribbean and earthquakes in Mexico will have underwriters looking to increase rates across several lines of business in the near future. "Clearly there's a recognition that the market needs to see some correction," said Paul Kim, managing director and co-chief broking officer at Aon Risk Solutions in New York. However, only about one-third of insurance companies have reported their third-quarter catastrophe-loss estimates, so the potential amount of rate increases remains unclear. Read more.
Business Insurance (tiered subscription model) (10/11) 
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