J.D. Power's 2017 North America Airport Satisfaction Study shows that travelers in US airports are the happiest they've been in years, with airports earning 749 out of 1,000 points on J.D. Power's scale. Michael Taylor of J.D. Power attributed the gain to airports' use of technology like smartphone apps to smooth the way for travelers, construction projects nearing completion and "old-fashioned personal skills."
Air Canada is meeting with customers and focus groups as it designs its new loyalty program, which is scheduled to launch in 2020. Details will be announced beginning in 2019, said airline executive Michael Rousseau.
Women in Aviation International chapters across the country will hold special events for Girls in Aviation Day on Saturday, designed to encourage women and girls to join the aviation industry. Alaska Airlines, American Airlines, Hawaiian Airlines, JetBlue Airways, Southwest Airlines, United Airlines, FedEx and UPS are participating as sponsors and corporate members of WAI.
Airlines are looking to resume flights to hurricane-ravaged Puerto Rico as soon as possible. American Airlines plans to fly to Luis Munoz Marin International Airport on Friday with federal checkpoint screeners. United Airlines is still gauging the situation.
Investors have been wary in the past of buying airline stocks. Now, analysts are advising investors to take another look, noting that fuel costs have fallen and now consume about 15%-20% of airlines' revenue, compared to 30%-40% before prices came down. Warren Buffett recently invested $10 billion in the industry.
The aviation industry is growing and looking to lessen its environmental impact with emissions-reducing innovations like biofuels and solar power. 3D-printing technology benefits the environment by reducing the need to ship parts; parts distributors can instead email schematics for customers to produce onsite.
Specially trained dogs are helping security teams at airports as they move through Transportation Security Administration checkpoint lines, sniffing passengers and clearing them to use the faster-moving PreCheck lanes. The K-9 teams can help TSA lanes that normally screen about 150 passengers per hour to safely process 250 travelers per hour.
FedEx has this week used two chartered planes to deliver 10,000 meals a day to people in the Florida Keys affected by Hurricane Irma. The carrier stepped up to help Operation BBQ Relief, which had been using private planes to deliver meals.
Even if you picture your workplace as an impenetrable jungle of cliques and politics, it's important to make a good faith effort to get to know your coworkers, writes Jane Burnett. As long as you don't lose yourself or become a pushover in an effort to make others like you, your time getting to know coworkers will be well spent, Burnett writes.